Salesforce Training Specialist

This role is contingent upon a contract award.

ICF is seeking a Training Specialist to support an enterprise Salesforce services environment for a federal health client. This role will focus on training planning stakeholder education user group support training materials user guidance communications support and adoption of Salesforce platform capabilities.

The ideal candidate has experience developing practical training content for enterprise technology users and coordinating with business technical and stakeholder teams. This role requires strong writing facilitation organization and stakeholder management skills with the ability to explain system changes platform standards and user procedures clearly.

This work supports an enterprise Salesforce environment that includes stakeholder onboarding enterprise user guidance user groups training materials release communications and continuous updates to training content as new capabilities are introduced. The Training Specialist will help ensure users understand how to adopt new and existing Salesforce capabilities follow enterprise standards and accessaccuratesupport materials.

Job Location:This position is remote within the United States.

Please note that ICF monitors employee work locations restricts access from foreign locations and IP addresses and prohibits the use of personal VPN connections.

WhatYoullBe Doing

• Develop update andmaintaintraining materials user guides quick reference materials FAQs standard operating procedures and knowledge content for Salesforce users and stakeholders.

• Support the development and maintenance of a Communications and Education Plan for an enterprise Salesforce services environment.

• Coordinate and support user group forums including topic solicitation agenda development meeting facilitation materials preparation notes recordings action items and follow-up.

• Create training content that supports enterprise platform standards shared services application functionality stakeholder onboarding and release adoption.

• Work with product owners business analysts developers testers architects help desk teams and stakeholders to understand system changes and translate them into clear user-facing materials.

• Support training delivery for new capabilities enterprise features component-level functionality and application changes.

• Maintain trainingcontentso it reflects current functionality operating procedures platform standards and stakeholder needs.

• Support release communications by preparing user-facing summaries training updates stakeholder notices andadoptionmaterials tied to new or changed functionality.

• Helpidentifytraining needs by reviewing user feedback help desk trends stakeholder questions user group input and release impacts.

• Ensure training materials are clear accessible organized version-controlled and suitable for broad stakeholder use.

• Work within formal security privacy Section 508 documentation and stakeholder communication expectations for a regulated federal environment.

WhatYouMust Have

• Bachelors degree

• Experience using collaboration documentation or knowledge management tools.

• Experience supporting Salesforce user training Salesforce adoption CRM training or SaaS platform education.

• Experience developing Section 508-compliant training materials presentations user guides or electronic documentation.

• Experience supporting training in federal healthcare financial services or other regulated environments.

• Experience supporting stakeholder onboarding enterprise platform standards shared services or application modernization efforts.

• Experience using adult learning principles instructional design methods or change management practices.

• Experience coordinating with help desk product technical and business teams to convert recurring user issues into training content.

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.