Salesforce Platform Engineer

Job title: Salesforce Platform Engineer

Location: Remote

Duration: 6 Months

Job Description

Key Responsibilities

• Platform Architecture & Engineering: Design build and maintain scalable configurations and customizations within the Salesforce platform - serving as the technical anchor for our People Salesforce environment and balancing critical KLTO (Keep Lights On) operations with high-impact strategic projects.
• Automation & Flow: Build robust maintainable declarative solutions - including Advanced Flows and Approval Processes - and collaborate with developers on programmatic solutions (Apex LWC) when the complexity of the requirement demands it.
• Integrations: Own and optimize data pipelines and API integrations between Salesforce and core People systems (e.g. Workday) ensuring reliable secure and auditable data flows across our People tech stack.
• Release Management: Own the deployment pipeline to ensure smooth well-tested releases of new HR features with minimal disruption to the People teams that depend on them.
• Analytics & Reporting: Build complex reports dashboards and CRM Analytics to help the People team track key metrics like case resolution times employee sentiment and service delivery performance - translating data into actionable leadership insights.
• Strategic Road-mapping: Work alongside the broader People Solutions team to translate business requirements into a prioritized Salesforce product roadmap driving initiatives from discovery through deployment and ensuring our platform evolves ahead of Stripes growth.
• AI & Innovation: Identify and evaluate AI-powered Salesforce capabilities (e.g. Agentforce Einstein features) and emerging tools that can drive meaningful efficiency gains and improve the employee experience.

Minimum requirements

• Experience: 5 years of hands-on experience as a Salesforce Engineer Platform Specialist or Advanced Administrator ideally supporting internal employee-facing systems or HR tech.
• Salesforce Expertise: Deep knowledge of HR Service Service Cloud (Case Management Knowledge Base Omni-Channel) and Experience Cloud (Employee Portals) with proven ability to design and deliver solutions end-to-end.
• Technical Skills: Proficient with Salesforce Flow data migration tools (Data Loader) and a solid understanding of relational databases.
• Security Mindset: Proven experience handling highly confidential data with strict governance and security controls.
• Certifications: Salesforce Certified Administrator and Salesforce Certified Platform App Builder are highly preferred.
• Communication: Strong interpersonal skills with the ability to set clear expectations with senior stakeholders and the confidence to escalate issues when necessary.
• Project Ownership: Ability to lead cross-functional projects navigating ambiguity and high-pressure timelines with a sense of urgency.
• Academic: Bachelors degree or equivalent practical experience.