Salesforce Business Analyst

This role is contingent upon a contract award.

ICF is seeking a Salesforce Business Analyst to support an enterprise Salesforce services environment for a federal health client. This role will focus on requirements analysis stakeholder engagement backlog management user story development acceptance criteria UAT support documentation and release readiness for Salesforce applications and shared platform services.

The ideal candidate has strong experience working with business stakeholders product owners developers testers architects and operations teams to translate business needs into clear actionable delivery requirements. This role requires the ability to work in a structured Agile environment manage competing stakeholder priorities and support modernization of enterprise Salesforce capabilities rather than simply documenting current-state processes.

This work supports an enterprise Salesforce environment that includes application development shared platform services integrations operations and maintenance release support stakeholder onboarding training help desk coordination and continuous improvement. The Business Analyst will help ensure requirements are well-defined traceable testable and aligned to business outcomes security expectations and production support needs.

Job Location:This position is remote within the United States.

Please note that ICF monitors employee work locations restricts access from foreign locations and IP addresses and prohibits the use of personal VPN connections.

What Youll Be Doing

• Work with client stakeholders product owners architects developers testers and operations teams to gather analyze document and validate business and technical requirements for Salesforce applications and shared services.

• Translate stakeholder needs into epics features user stories acceptance criteria process flows requirements documentation and supporting delivery artifacts.

• Support backlog refinement by helping clarify priorities identify dependencies resolve ambiguity and prepare user stories for development and testing.

• Analyze current-state business processes and identify opportunities to modernize workflows reduce manual effort improve data quality and improve user experience.

• Facilitate requirements sessions stakeholder interviews working sessions demos user group discussions and review meetings.

• Support Salesforce configuration and development teams by clarifying requirements answering functional questions and validating that delivered functionality meets acceptance criteria.

• Coordinate with QA teams to support test planning test case development defect triage user acceptance testing regression testing and production readiness.

• Support release readiness activities including requirements traceability stakeholder communications validation evidence release notes training inputs and post-release feedback.

• Document decisions risks issues dependencies action items and stakeholder feedback in project tools and knowledge repositories.

• Support change control by documenting requested changes assessing business impact coordinating review and helping track approvals through implementation.

• Maintain clear documentation for business processes system functionality user guidance standard operating procedures and knowledge base content.

• Work within formal security privacy Section 508 documentation and production support expectations for a regulated federal environment.

What You Must Have

• Bachelors degree

• 8 years of experience supporting business analysis requirements analysis product analysis systems analysis or IT delivery.

• 3 years of experience supporting Salesforce CRM SaaS platform low-code/no-code platform or enterprise application delivery.

Preferred Qualifications

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.