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Sales Operations Analyst

Five9

Job Location:

Irving, TX - USA

Monthly Salary: $ 70700 - 101000

Posted: 6 June 2026 (30+ days ago)

Application Deadline: 19 October 2026

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

We are seeking a talented and meticulous analyst to join our Reporting Analytics team and perform critical analysis in support of key strategic initiatives. The Sales Operations Analyst will work cross functionally with Sales Deal Desk Billing and IT to help manage and optimize internal business systems in support of sales and revenue generation.

Key Responsibilities:

Build and update advanced Excel data models to report sales booking metrics customer invoicing and channel commissions and promotions.
Build and run commissions processes and dashboards in Google Looker.
Draft document track and process custom special incentives issued to external partners.
Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls.
Support PRM manager as backup on administrative tasks.
Perform analysis and provide reporting to Sales Billing and Executives by gathering extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits.
Work cross functionally to improve processes automate and streamline workflows standardize reporting facilitate collaboration gather and translate requirements and manage project milestones and objectives.

Key Skills:

In-depth knowledge of data modelling techniques including Advanced Excel skills
Working knowledge of Business Systems like Google Looker Excel Access and Salesforce
Excellent verbal and written communication skills
Attention to detail with excellent research and analytical skills
Effective organizational and time management abilities
Ability to self-manage deliverables and proactively take ownership of responsibilities
Ability to turn complex concepts into simple language
Significant understanding of SaaS business models
Demonstrated participation in process improvement initiatives
Bachelors degree required and 3-5 years of analyst/reporting experience

Work Location: This role is hybrid. 3 days a week (T W TH) in our Dallas office is required.

As part of our continued commitment to diversity equity and inclusion Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to: skill set depth of experience certifications and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally the total compensation package for this position may also include an annual performance bonus stock and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health dental and vision coverage beginning on the first day of employment. Five9 covers 100% of the employee portion of the health dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability Basic Life Insurance and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off Company paid holidays paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$70700 - $101000 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

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