Underwriting Operations Analyst

Founded in1898 Mutual of Enumclaw is a people-first insurer rooted in community recognized asWashingtons Best Company to Work Forfor the14th consecutive year and proudly serving individuals families farms and businesses through local independent agents across the West.

The Underwriting Operations Analyst partners with Underwriting leadership to improve operational effectiveness through process optimization technology implementation data analysis and cross-functional collaboration. This role serves as a key resource in identifying opportunities to streamline underwriting workflows support strategic initiatives and ensure operational readiness across the underwriting organization. The ideal candidate combines strong analytical skills with an understanding of Property & Casualty insurance operations and enjoys solving complex business problems through process improvement and collaboration.

Location: Remote with preference given to those residing in WA OR ID MT WY AZ or UT. (Candidates must be able to work during our core Pacific Standard Time business hours and have high-speed internet an internet speed test is required.)

Hiring Range: $84600 - $94900*

Salary Range: $84 600 - $100200

*The hiring range represents Mutual of Enumclaws current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer please click here.

• Partner with underwriting leaders to identify evaluate and implement operational improvements that enhance efficiency quality and the underwriter experience.
• Analyze underwriting workflows and business processes to identify bottlenecks inefficiencies and opportunities for automation combine with the below highlight
• Coordinate implementation of underwriting initiatives including technology enhancements vendor solutions and process improvements.
• Serve as the operational liaison between Underwriting Information Technology Product Management Compliance Claims and other business partners.
• Gather document and validate operational requirements to support successful delivery of business initiatives.
• Support vendor implementations by coordinating business activities documenting requirements facilitating testing and assisting with rollout activities.
• Plan coordinate and execute User Acceptance Testing (UAT) documenting results and ensuring business readiness prior to implementation.
• Analyze operational data and trends to provide actionable recommendations to underwriting leadership.
• Monitor project progress identify operational risks escalate issues when appropriate and recommend practical solutions.
• Promote continuous improvement by identifying opportunities to simplify processes reduce manual work and improve consistency across underwriting operations.

Required Skills/Abilities:

• Strong analytical and critical thinking skills with the ability to solve complex operations problems.
• Advanced Microsoft Excel skills including PivotTables formulas and data analysis.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proven ability to build collaborative relationships across departments.
  

Education and Experience:

• Bachelors degree in Business Insurance Finance Operations Information Systems or a related field or equivalent professional experience.
• 3 years of Property & Casualty insurance experience preferably within Underwriting or Underwriting Operations.
• Demonstrated experience improving business processes or supporting operations initiatives.
• Experience preparing reports and presenting findings to business leaders.

Preferred Qualifications:

• Experience supporting underwriting technology implementations or operational transformation initiatives.
• Experience with underwriting workbench workflow automation business rule configuration or policy administration platforms.
• Experience coordinating User Acceptance Testing (UAT).
• Experience developing business process documentation workflows or training materials.
• Experience with reporting and visualization tools such as Power BI or Tableau.
• Familiarity with SQL or other data query tools.
• Knowledge of Agile Lean or continuous improvement methodologies.
• Experience working with third-party underwriting vendors and technology partners.
  

A Successful Candidate Will:

• Build strong partnerships with underwriting leaders and business partners.
• Improve operational efficiency through practical process improvements.
• Deliver high-quality analysis and recommendations that support business decisions.
• Successfully coordinate operational initiatives from planning through implementation.
• Help create a consistent scalable underwriting operating model that supports future growth.
  

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer including video conferencing.