Sales Operations, Amazon Business 3P

Come be a part of a rapidly expanding $35 billion global business. At Amazon Business we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes unlocking our potential worldwide.

This role is part of the Amazon Business 3rd party seller sales team. Our vision is to establish Amazon Business as the most recognized B2B brand.

Were looking for an individual who will own the tools processes and enablement that make our sales organization more effective every day. Youll be embedded directly in the sales org understanding how account managers work identifying friction and building scalable solutions that drive efficiency and performance.

Your initial priority will be leading the operational planning and rollout of Project Vertex an internally-built CRM product designed for AB3Ps sales motions. Youll serve as the operations counterpart to the product and tech team building it owning UAT scenario development pilot coordination deployment readiness and the feedback loop that turns rep pain points into product improvements.

As Vertex stabilizes youll shift focus to identifying and delivering AI-powered workflows across the sales tooling stack prototyping lightweight solutions directly and partnering with the tech team on deeper builds. Beyond Vertex youll take on broader sales process ownership: CRM administration tooling improvements and cross-functional coordination with sales leadership enablement product and WW counterparts in EU JP and CA.

Key job responsibilities
Internal CRM Product Partnership Serve as the Sales Ops counterpart to the Vertex product and tech team. Translate sales rep workflows into product requirements lead UAT scenario development coordinate pilots identify gaps and own deployment readiness. Maintain the feedback loop between field reps and the engineering team.
AI Opportunity Identification & Tool Curation Embed with reps and managers to identify where AI can meaningfully accelerate sales work seller research outreach drafting call prep pipeline hygiene and more. Maintain working familiarity with Amazons internal AI ecosystem (e.g. Quick Kiro) evaluate fit for sales use cases and translate pain points into a prioritized backlog with clear hypotheses on impact.
Build or Partner to Build Own delivery end-to-end. For lightweight workflows prototype directly using tools like Quick or Kiro. For larger needs partner with the AB3P tech team on requirements design and rollout.
Sales Process Ownership Identify inefficiencies across the sales org and build tooling and process improvements. Own CRM administration dashboards and ongoing system optimization as Vertex matures.
Multi-Stakeholder Program Coordination Drive programs spanning sales leadership account managers product tech enablement finance and WW Sales Ops in EU JP and CA. Coordinate across groups with competing priorities escalate cleanly when needed and earn trust across functions.
Training Enablement & Change Management Design and deliver training programs live sessions recorded demos and job aids that drive adoption of CRM workflows and AI tools. Build scalable SOPs coordinate rollout communications and own readiness checklists and post-launch follow-through.
Adoption Tracking & Metrics Build dashboards that track tool usage workflow completion rates time saved and quality outcomes. Gather requirements from sales teams translate them into structured reporting and use data to iterate doubling down on what works sunsetting what doesnt.
Global Sales Ops Partnership Support ongoing Sales Ops priorities WBR reporting ad hoc analysis and process improvement while coordinating with WW teams to share best practices and ensure consistency at scale.


A day in the life
No two days look the same a given week you might align with sales leaders on UAT feedback sit with the Vertex product team to push a rep-driven feature into the next sprint prototype a new AI workflow in Quick or Kiro review usage dashboards to see which AI tools reps are actually opening sync with the EU team on localization requirements and turn a conversation into an SOP that 70 reps will use by Monday. Youll move fluidly between deep heads-down work and cross-functional stakeholder conversations across functions and geographies always knowing your work is directly connected to seller outcomes.

About the team
The AB3P Sales Operations team is a small high-impact group of 5 embedded at the intersection of sales strategy and execution. You will report to the Sales Ops Manager and collaborate daily with operations professionals plus cross-functional partners in product tech and sales leadership.

We partner directly with sales leadership product technology and worldwide operations teams to build and scale the programs tools and processes that drive seller performance. We move fast operate with high ownership and believe that the best operational work is invisible to the people it serves because it simply works.

- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent
- Experience in business-process design or equivalent

- Experience working within a high-growth technology company
- 5 years of finance business management and sales operations experience
- Experience in Salesforce
- Experience in B2B sales
- Experience with CRM migration or large-scale enterprise system implementation projects
- Familiarity with AI-powered sales productivity tools
- Experience supporting UAT planning and execution in an enterprise software environment
- Salesforce Administrator certification or equivalent
- Experience driving adoption across distributed or remote sales teams
- International or multi-regional program management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 88100.00 - 154100.00 USD annually