Retail Computer Technician

MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40000 selection of premier computer products and the most knowledgeable staff in the business. Passion Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.

We are currently seeking self-motivated results-driven RETAIL COMPUTER TECHNICIANS starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35. It is Micro Centers core promise to take care of our associates and customers which has led to our success over the last 40 years!

Youll be spending up to half your time at the Service Counter where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

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MAJOR RESPONSIBILITIES

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers computer-related equipment and other retail products sold in the store
• Recommend various service solutions including but not limited to data backups anti-virus extended warranties and support subscriptions
• Identify diagnose and document hardware failure(s) or software problems on a variety of electronic devices including but not limited to desktops laptops mobile phones TVs and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications while keeping up to date on retail products and current technologies
• Maintain a cash till handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely complete and accurate information directly to customers via face-to-face telephone text and email communication regarding their service event on a constant basis

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A certification or Apple ACMT and ACiT certifications or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs. stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings nights weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with company match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work loyalty competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Required Experience:

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