Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.
Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator F-Prime Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
As a Remote Front Desk Agent at Canary Technologies youll deliver a warm professional hotel check-in experience over live video. Youll use hotel PMS systems (e.g. Opera Cloud SkyTouch) to locate reservations verify ID and follow property-specific workflows with accuracy and care.
Responsibilities
Check guests in over video. Greet arriving guests verify ID confirm stay details and complete check-in using property-specific workflows.
Navigate hotel PMS systems including Opera CloudSkyTouch and others to locate reservations validate guest identity collect authorization issue keys and execute standard check-in steps.
Represent the hotel brand. Communicate in a polished warm hospitality-grade tone. Answer common arrival questions (room access amenities basic policies).
Follow structured property-specific workflows. Each hotel has its own playbook during the pilot. Adherence matters.
Escalate the right things to the right place.
Urgent guest issues on-site property staff
Technical or workflow issues Canary Product / Engineering
Spot and flag unusual or sensitive situations safety concerns suspected fraud compliance risks.
Document interactions and exceptions accurately within Canarys systems.
Hold the line on privacy ID verification and compliance standards. No shortcuts.
Give structured feedback to Product and Engineering on what is friction what is unclear and what would make the next check-in faster or safer.
Qualifications
13 years in hospitality (front desk guest services reservations) or comparable live customer-facing support.
Hands-on familiarity with hotel PMS platforms; Opera Cloud Cloudbeds or SkyTouch experience strongly preferred.
Experience handling guest check-ins and reservation-lookup workflows.
Strong verbal communication clear warm professional and guest-ready on camera.
Calm solution-oriented presence in live guest interactions.
High reliability and attendance consistency.
Comfortable working independently in a structured process-driven environment.
Strong stable internet connection and a quiet professional remote workspace.
Compensation
Thebase salary range for this role is$58000 - $64000.In addition to base salary this position is eligible for aperformance-based bonuspaid quarterly with a target of$5800 - $6400 annually. This brings the total expected cash compensation range to$64000 - $708000.
Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work role may also include the opportunity to earn equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
About UsCanary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such a...
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.
Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator F-Prime Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
As a Remote Front Desk Agent at Canary Technologies youll deliver a warm professional hotel check-in experience over live video. Youll use hotel PMS systems (e.g. Opera Cloud SkyTouch) to locate reservations verify ID and follow property-specific workflows with accuracy and care.
Responsibilities
Check guests in over video. Greet arriving guests verify ID confirm stay details and complete check-in using property-specific workflows.
Navigate hotel PMS systems including Opera CloudSkyTouch and others to locate reservations validate guest identity collect authorization issue keys and execute standard check-in steps.
Represent the hotel brand. Communicate in a polished warm hospitality-grade tone. Answer common arrival questions (room access amenities basic policies).
Follow structured property-specific workflows. Each hotel has its own playbook during the pilot. Adherence matters.
Escalate the right things to the right place.
Urgent guest issues on-site property staff
Technical or workflow issues Canary Product / Engineering
Spot and flag unusual or sensitive situations safety concerns suspected fraud compliance risks.
Document interactions and exceptions accurately within Canarys systems.
Hold the line on privacy ID verification and compliance standards. No shortcuts.
Give structured feedback to Product and Engineering on what is friction what is unclear and what would make the next check-in faster or safer.
Qualifications
13 years in hospitality (front desk guest services reservations) or comparable live customer-facing support.
Hands-on familiarity with hotel PMS platforms; Opera Cloud Cloudbeds or SkyTouch experience strongly preferred.
Experience handling guest check-ins and reservation-lookup workflows.
Strong verbal communication clear warm professional and guest-ready on camera.
Calm solution-oriented presence in live guest interactions.
High reliability and attendance consistency.
Comfortable working independently in a structured process-driven environment.
Strong stable internet connection and a quiet professional remote workspace.
Compensation
Thebase salary range for this role is$58000 - $64000.In addition to base salary this position is eligible for aperformance-based bonuspaid quarterly with a target of$5800 - $6400 annually. This brings the total expected cash compensation range to$64000 - $708000.
Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work role may also include the opportunity to earn equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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