Quality Manager

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas creativity and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharmas Benefits

• Full benefits package including medical dental vision life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health legal questions financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

The Quality Manager is responsible for managing maintaining and continuously improving theorganizations Quality Management Program. This role oversees quality assurance activities processreviews internal audits corrective action tracking performance monitoring and quality improvementinitiatives across departments. The Quality Manager ensures that organizational processes remainaligned with internal policies accreditation standards regulatory requirements and industry bestpractices with a focus on pharmacy specialty pharmacy and home infusion operations. The QualityManager works collaboratively with department leaders to identify quality risks evaluate operationalperformance implement process improvements and support a culture of compliance accountabilityand continuous improvement.

Duties and Responsibilities

• Manage and maintain the organizations Quality Management Program including the annualquality plan quality calendar quality indicators audit schedule quality reports qualitycommittee materials corrective action tracking and annual program evaluation.
• Conduct internal audits and process reviews to assess compliance with policies proceduresregulatory requirements accreditation standards payer requirements and operationalexpectations.
• Develop and maintain audit tools quality tracking logs dashboards reporting templates andquality documentation.
• Aggregate analyze and report audit findings quality metrics trends root causes andrecommendations for improvement.
• Manage corrective and preventive action activities including root cause analysis actionplanning responsible party tracking due dates follow-up and effectiveness review.
• Monitor quality indicators and performance metrics related to pharmacy operations homeinfusion services patient care complaints incidents adverse events patient satisfactiondispensing accuracy delivery performance documentation compliance and other qualitymeasures.
• Coordinate quality committee activities including agendas meeting minutes action itemtracking and presentation of quality data to leadership.
• Support ongoing accreditation regulatory payer and Board of Pharmacy readiness includingpreparation for audits surveys inspections and plans of correction.
• Support the development review implementation and maintenance of policies andprocedures related to quality compliance pharmacy operations home infusion patient careand administrative processes.
• Monitor complaints incidents medication errors adverse events service issues documentation concerns and patient satisfaction trends to identify risks and improvementopportunities.
• Assist with quality oversight of vendors contractors nursing agencies delivery services andother external partners that may impact patient care service quality or compliance.
• Provide training guidance and support to staff regarding quality expectations audit findingscorrective actions documentation standards policies procedures and processimprovements.
• Collaborate with department leaders to implement quality improvement initiatives and ensurecorrective actions are completed and sustained.
• Maintain current knowledge of regulatory requirements accreditation standards payerexpectations and industry best practices.
• Escalate significant quality concerns patient safety risks compliance concerns or recurringissues to leadership.
• Perform other quality compliance audit and process improvement duties as assigned.

Required Qualifications

• Experience in quality management quality assurance process improvement complianceauditing healthcare operations or regulatory oversight.
• Knowledge of regulatory requirements accreditation standards payer expectations andindustry best practices applicable to healthcare pharmacy specialty pharmacy and homeinfusion operations.
• Experience with audits corrective actions quality indicators performance improvementinitiatives policy review and quality documentation.
• Familiarity with EHR pharmacy management and billing systems such as CPR / CareTend.
• Strong analytical skills and ability to evaluate information identify trends determine rootcauses and recommend corrective actions.
• Ability to work independently exercise sound judgment manage multiple priorities andcoordinate quality activities across departments.

Education and Experience Requirements

• Bachelors degree in Healthcare Administration Quality Management Compliance BusinessAdministration Nursing Pharmacy Public Health or a related field or equivalent workexperience.
• At least 1 year of experience in quality assurance auditing compliance process reviewhealthcare operations pharmacy operations accreditation support or quality management.
• Experience in pharmacy specialty pharmacy home infusion healthcare complianceaccreditation or patient care operations preferred.
• Quality compliance healthcare pharmacy or accreditation-related certification preferred but
  not required.

Required Skills

• Knowledge of quality management principles process improvement practices audit methodsand corrective action processes.
• Knowledge of pharmacy operations pharmacy systems pharmacy workflow home infusionoperations and healthcare quality practices.
• Ability to interpret and apply policies procedures accreditation standards regulatoryrequirements and operational guidelines.
• Strong analytical problem-solving communication collaboration and organizational skills.
• Ability to develop and maintain audit tools quality reports dashboards spreadsheetstracking logs and quality documentation.
• Proficient in Microsoft Office Suite including Outlook Word Excel and PowerPoint.
• Technical proficiency with databases spreadsheets reporting systems and electronichealthcare systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently prioritize tasks meet deadlines and function well in a fast-paced environment.
• Commitment to promoting quality compliance patient safety accountability and continuousimprovement.

AmeriPharmas Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients prescribers colleagues and others that We Care!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger handle or feel objects tools or controls; reach with hands and arms; and stoop kneel crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin age protected veteran status or based on disability or any other legally protected class.

Required Experience:

Manager