Quality Assurance Analyst (EPIC knowledge with Integrated Workflow testing)

Summary:

• The Quality Assurance Analyst II is responsible for applying Quality Assurance (QA) and Release Management methodologies to test application changes updates and enhancements. This role collaborates with Clinical Revenue Cycle Technical Leaders Project Managers and Analysts to ensure the quality reliability and successful deployment of information systems applications.
• The position develops evaluates revises and documents QA processes testing methodologies and test plans. Additionally the analyst supports release management activities by developing auditing monitoring and enforcing established processes and policies to ensure cross-domain configuration integration testing completeness and consistency.

Qualifications:

Education:

• Bachelors degree in Information Systems Computer Science Healthcare Informatics or a related field; OR
• Four (4) years of related IT or operational experience in a healthcare environment.

Experience:

• Minimum 23 years of progressive healthcare experience.
• Demonstrated experience managing QA efforts for large enterprise-wide software implementations.
• Experience with application testing regression testing and release management processes preferred.

Preferred Qualifications:

• Epic Application Certification or Epic Proficiency.
• Experience working with integrated healthcare information systems.
• Strong project management and stakeholder communication skills.

Licenses & Certifications:

• Epic Application Certification or Proficiency (Preferred).

Key Responsibilities:

Quality Assurance & Testing

• Develop evaluate revise implement and document QA processes methods and test plans.
• Conduct integrated regression and application testing for updates upgrades enhancements and third-party applications.
• Proactively identify opportunities to improve testing efficiency through a strong understanding of impacted workflows.
• Manage medium-complexity QA processes and evaluate the need for new or updated test scripts.
• Perform QA process analysis test script modifications gap analysis and provide recommendations for process improvements.
• Troubleshoot testing issues independently and resolve problems with minimal direction.

Release Management

• Support and enforce release management processes and policies.
• Ensure configuration integration testing completeness and consistency across domains.
• Monitor release activities and identify potential risks or issues.
• Escalate concerns when timelines are at risk or vendor action is insufficient.

Collaboration & Communication

• Collaborate effectively across project teams and organizational boundaries.
• Serve as a central point of contact for assigned QA processes.
• Communicate testing status risks issues and recommendations clearly to stakeholders and leadership.
• Represent stakeholder needs and expectations during complex system updates and enhancements.
• Work directly with external vendors to coordinate issue resolution and project activities.

Leadership & Continuous Improvement

• Demonstrate subject matter expertise in QA methodologies and healthcare workflows.
• Mentor and guide newer team members on QA processes tools and resources.
• Contribute to strategic discussions by evaluating options and recommending solutions.
• Provide oversight and constructive feedback on team deliverables configurations and testing activities.
• Continuously assess and improve personal skills work habits and professional effectiveness.
• Foster positive working relationships and maintain a collaborative team environment.

Technical Competencies

• Maintain a strong understanding of integrated healthcare information systems.
• Demonstrate working knowledge of information technology including systems applications operations and support.
• Adhere to established Information Systems (IS) standards protocols and best practices.
• Apply project management principles to testing efforts and QA initiatives.