Program Manager, Student Engagement

Sierra College has committed to foundationally re-engineer its programs and services using Guided Pathways to increase student achievement ensure student equity and effect timely goal completion. Under administrative direction of the Dean of Library Learning Resources and Student Engagement or assigned administrator this position establishes coordinates maintains and delivers a comprehensive District-wide student-centered engagement calendar of events with a particular focus on supporting Guided Pathways and ensuring diversity equity inclusion and accessibility.

The Program Manager works in collaboration with Student Services and Instruction to create equitable programs services and environments where education and learning takes place outside the classroom as to enhance the student experience through engagement and programming. This position directs manages supports and supervises the operations of assigned multiple student engagement centers (including the Cross-Cultural Center Gender Equity Center Pride Center and Undocumented Student Center). The Program Manager participates in components of student access success equity retention and completion efforts and provides comprehensive coordination and logistics for assigned events and related activities. The position effectively engages in partnership development grant management and reporting duties in support of student engagement and programming and the position requires maintaining currency regarding topical issues emerging strategies best practices to ensure diversity equity inclusion and accessibility. As part of a comprehensive Student Services team the Program Manager also provides basic needs events performs related services and oversees related daily operations as needed. The position establishes and reviews internal policies and procedures as it relates to operations of student engagement ensures compliance with Title 5 Title IX District policies as well as other applicable State Federal laws and regulations.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty staff and students and values the rich diverse backgrounds that make up the campus community. The Program Manager Student Engagement must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds including persons with disabilities various gender identities and sexual orientations individuals from historically underrepresented communities and other groups. The Program Manager Student Engagement will effectively ensure the District develops and provides strategies for student success as well as proactive student-centered engagement practices and policies committed to eliminating equity gaps.

• Use the onlineHelp Guide or contact the NEOED Applicants Support Line at if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time Monday through Friday.

REPRESENTATIVE DUTIES- The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Plans develops organizes coordinates implements executes and delivers programs services and activities that broadly support student engagement with a particular focus on supporting Guided Pathways and ensuring diversity equity inclusion and accessibility.
2. In collaboration with Campus Life and Marketing develops coordinates maintains and manages a comprehensive visible student-centered engagement calendar of events across the District.
3. Provides virtual and in person student engagement programming services event logistics and activities in support of college goals and initiatives across the District and in the Student Engagement Centers.
4. Directs manages supports and supervises the operations of assigned multiple student engagement centers (including the Cross-Cultural Center Gender Equity Center Pride Center and Undocumented Student Center); facilitates conducts and delivers daily operations and functions of the Student Engagement Centers along with assigned administrators and staff; develops coordinates conducts and delivers a broad range of workshops programs and academic and support services.
5. Assumes management responsibility for the operations long term planning and programmatic development implementation and assessment of multiple student engagement centers that bring visibility pride and celebration of historically underrepresented marginalized at risk and underserved student populations including African African American/Black LGBTQIA gender non-conforming women disabled indigenous Native American Chican@/Latinx Asian Pacific Islander Middle Eastern international undocumented immigration-impacted and low income.
6. Plans implements prioritizes assigns supervises participates and collaborates in the work of classified staff and students responsible for the development of intersectional programs that contribute to student equity outcomes and advance educational goals of students.
7. Collaborates with multiple departments student clubs interest areas programs ASSC Campus Life Basic Needs and standing committees related to diversity equity inclusion and accessibility.
8. Works to facilitate intersectional dialogues and programmatic efforts among student engagement centers equity programs and related initiatives across the District.
9. Provides comprehensive virtual and in person student engagement programming through individual meetings group information sessions workshops panel discussions and events to diverse populations and the entire student body; maintains an equity-minded and intersectional focus responsiveness and sensitivity towards disproportionately impacted communities.
10. In partnership with Office of Planning Research and Resource Development analyzes develops and collects data to interpret trends project and design student engagement strategies for student success and to capture student engagement and campus climate experiences.
11. Participates in the development and review of goals objectives policies and procedures as they relate to all aspects of diversity equity inclusion and accessibility; makes recommendations for changes and improvements to existing standards policies and procedures; participates in the implementation of approved policies and procedures; monitors staff work activities to ensure compliance with established policies and procedures.
12. Participates in the preparation planning efficacy and monitoring of the student engagement and related budgets; compiles data and for necessary or assigned yearly reports; submits budget recommendations; monitors expenditures.
13. Performs the technical and complex daily tasks of the work unit including coordinating and implementing virtual and in person services; advising and referring students to appropriate campus support services that contribute to student equity and retention; planning events and maintaining center hours; arranging and confirming event speakers; reserving facilities and making other necessary arrangements.
14. Provides effective personnel management practices and techniques of staff and student worker recruitment training operational supervision scheduling feedback and evaluation; provides leadership management and oversight for any assigned administrators or areas.
15. Plans facilitates and coordinates large events including relevant conferences educational summits and outreach activities with K-12 districts and other on campus and external partners.
16. Assists in the development of short and long-range plans and goals for prospective new andenrolled students including general special populations historically underrepresented and immigration-impacted students; modifies and/or revises policies and procedures as needed to ensure on-going compliance with Title 5 and other applicable regulations.
17. Coordinates and collaborates with the Marketing department to develop multilingual marketing materials for student engagement centers to include but not limited to informational publications videos web and portal content and other social media content.
18. Coordinates develops and implements programs for incoming and continuing students designed to deliver quality services in an efficient manner to include but not limited to interactive ongoing training student workshops parent workshops informational meetings and other related events and services.
19. Maintains clear consistent and effective coordination and communication as well as cohesive and substantial partnerships with district faculty staff students and external organizations to successfully coordinate activities and programs improve services resolve issues and exchange information.
20. Develops implements and maintains systems to ensure compliance with related program eligibility standards.
21. Responds to internal and external inquiries related to student engagement centers; ensures resolves complaints in an efficient and timely manner.
22. Collects compiles tabulates and records narrative statistical and financial data and other information concerning operations and programs; summarizes data; inputs and reviews data and prepares special and periodic reports (including fiscal reports program plans progress reports and other narrative and statistical reports as required and in accordance with district and external agency requirements).
23. Attends and participates in professional group meetings; maintains awareness of new trends and developments regarding Guided Pathways Student Equity and Achievement special populations programs instructional success and other community college initiatives.
24. Provides assistance in resolving operational and administration problems; identifies problem areas and issues; conducts research to find alternative solutions; makes recommendations; assists in implementation of recommendations.
25. Develops yearly calendar of collaborative events workshops and other schedules related to assigned activities and services; reviews updates and informs others of essential timelines; coordinates facilitates and delivers assigned activities; ensures the timely completion of work in accordance with established policies procedures and standards.
26. In partnership with the Program Manager of Basic Needs collaborates assists facilitates or provides oversight in the development and delivery of basic needs events services or center operations as needed.
27. Performs related duties as assigned.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Education/Training:A Masters degree or equivalent from an accredited college or university.
• Experience:Two years of experience administering academic support services or student services programs in higher education student development or leadership experience in an educational setting or similar experience in any other position reasonably related to the assignment.

QUALIFICATIONS- The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Principles and procedures used in California community college programs including but not limited to admissions orientation assessment counseling/advising transfer procedures follow-up retention and research/evaluation.
• Guided Pathways and related practices.
• Role of higher education and specifically community colleges in supporting marginalized populations.
• Current higher education equity-based retention and success trends including issues strategies regulations and compliance in the state regionally nationally and internationally.
• Equity frameworks and practices in higher education including social justice pedagogy cultural humility practices and experience articulating the intersections of identities.
• California higher education policies procedures and practices.
• Current trends challenges and barriers facing historically underrepresented and non-traditional students in higher education.
• LGBTQIA issues and the educational needs of LGBTQIA students from diverse ethnic economic and cultural backgrounds.
• Gender equity issues and the educational needs of all genders from diverse ethnic economic and cultural backgrounds.
• Methods to successfully support students with disabilities.
• Methods and techniques of marketing to a community college audience.
• Database management student information systems statistical data interpretation and the application of information technology to success retention and completion programs;
• Collaborative problem solving and conflict resolution techniques;
• Accounting and budgeting methods audit procedures statistics and data interpretation;
• Management concepts and practices including change management organizational and motivational techniques;
• Personnel management practices and techniques of supervision training and performance evaluation.
• Basic principles and practices of budget preparation and administration.
• Office procedures methods and equipment including computers and applicable software applications such as word processing spreadsheets and databases.
• Pertinent federal state and local laws codes and regulations.
• Safety practices.

Ability to:

• Coordinate and oversee the daily operations and activities of Student Engagement for the District including the Student Engagement Centers; implement procedures for the day-to-day operations of assigned areas.
• Envision develop and maintain short and long-term strategic plans for the development of a student engagement calendar for the District;
• Apply an equity-minded framework and ensure programs services and processes are designed and delivered to meet the varying needs of all eligible students.
• Integrate principles of equity and social justice (education) into day-to-day management and operations of student engagement centers.
• Plan student success programs for general and equity populations in a community college setting
• Supervise organize and review the work of assigned staff involved in the outreach in-reach and retention of community college students.
• Coordinate and conduct large and small workshops seminars special events class presentations orientations and tours as needed.
• Recruit select train and evaluate staff.
• Analyze problems identify alternative solutions project consequences of proposed actions and implement recommendations in support of goals.
• Research compile analyze and interpret data and information.
• Independently compose prepare correspondence and written materials related to assigned activities.
• Write and orally communicate in a diverse environment at all levels in order to achieve program and campus goals which includes public speaking group facilitation and presentation skills.
• Recommend and implement goals objectives policies and procedures for providing student success and retention services.
• Understand the organization and operation of the District and outside agencies as necessary to assume assigned responsibilities.
• Understand interpret and apply general and specific administrative and departmental policies and procedures as well as applicable federal state and local policies laws and regulations.
• Prepare a variety of clear and concise administrative and financial records and reports.
• Exercise good judgment and discretion in analyzing and resolving confidential difficult and sensitive situations.
• Participate in the preparation and administration of assigned budgets.
• Conduct presentations to prospective students and parents community and professional groups.
• Plan and organize work to meet changing priorities and deadlines.
• Effectively represent the District to outside individuals and agencies to accomplish the goals and objectives of the areas of responsibility.
• Cultivate and sustain ongoing collaborative relationships with a wide array of constituents (students faculty departments district staff and external communities) to accomplish goals.
• Respond tactfully clearly concisely and appropriately to inquiries from the public district staff or other agencies on sensitive issues in area of responsibility.
• Exercise skills that emphasize collaboration consensus building conflict resolution and problem solving.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

• Environment:Work is performed primarily in a standard office setting. Involving evening and weekend work.
• Physical:Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk stoop bend kneel crouch reach and twist; to lift carry push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• Vision:See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
• Hearing:Hear in the normal audio range with or without correction.

WHY SIERRA

• One of Aspen Institutes Top150 Community Colleges in the nation
• The Accrediting Commission recognized Sierra for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission. This includes providing students and employees with a robust set of programs events and conferences related to equity-mindedness and supporting the success of our students etc.
• Public Employees Retirement System (PERS)
• 18 paid holidays (including extended time off during the winter break)
• 22 accrued paid vacation days per year
• Competitive benefits package
• Currently during summers some employee groups participate in 4x10 schedules
• Qualifying Employer for Public Service Loan Forgiveness (in most cases)

• Use the onlineHelp Guide or contact the NEOED Applicants Support Line at if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time Monday through Friday.