Program Manager, Relay Operations Center, Tech and OI

Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every these key roles youll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing - some of our centers across the United States and Canada are over 1 million square feet! Our goal is simple: to offer the worlds greatest selection of products and services with the worlds best customer experience.
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As an Operations Manager you will have the opportunity to lead an inbound operation outbound operation or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading developing and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating mentoring and coaching your team to become the best leaders they can be. To achieve this Operations Managers are creative problem solvers who are able to dream in immense scale interpret big data and deliver meaningful results that keenly drive productivity and efficiency.

We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job you will be required to engage in physical warehouse activities with or without reasonable accommodation. These activities include the following:
Lifting and moving material up to 49 pounds each
Bending lifting stretching and reaching both below the waist and above the head
Frequent walking in the building and around area; facilities are over a quarter mile in length
Standing and walking for up to 10-12 hours a day
Ascending and descending ladders stairs and gangways safely and without limitation

What do we offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. We grant each employee ownership in the company including Amazon stock awards and a matching 401(k) program. But if youre not in it for those perks here is one more: we dont wear suits and ties! Come as you are because jeans t-shirts sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities
- Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
- Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazons Leadership Principles
- Acting as the primary information source for the team maintaining compliance and consistency and taking corrective action when needed
- Mentoring training and developing teammates for career progression performance improvement and recognition purposes
- Creating communicating and maintaining quality control policies and standard work procedures to Area Managers and associates
- Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
- Building and delivering productivity plans by reviewing work forecasts determining productivity requirements and partnering with other Operations Managers to balance labor
- Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time accuracy and quality expectations
- Partnering with other managers to share best practices across shifts and the network

A day in the life
Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 74200.00 - 129800.00 USD annually
USA TN Nashville - 66800.00 - 116800.00 USD annually