Program Manager ( Order to cash )

Inabia Software & Consulting

Job Location:

Redmond, WA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Overview

We are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C) and a strong foundation in QA Test Engineering to lead global enterprise-scale programs supporting a subscription-based connectivity platform.

This role owns the end-to-end customer and revenue lifecycle including service activation billing invoicing payments and subscription management while ensuring high-quality delivery through rigorous QA practices.

You will lead a portfolio of complex multi-region programs building capabilities from 0 1 and establishing scalable systems processes and quality engineering frameworks that ensure accuracy reliability and performance at scale.

Key Responsibilities

Own a portfolio of O2C programs across subscription-based service delivery including:

Customer onboarding & service activation

Subscription lifecycle management (upgrades renewals plan changes)

Billing invoicing and payments

Drive end-to-end program execution from 0 1 including process design system implementation and scaling

Define lead and enforce QA Test Engineering strategy including:

Test planning and test case development

Integration system and regression testing

UAT coordination and execution

Defect triage root cause analysis and resolution tracking

Partner with Engineering and QA teams to ensure robust scalable and high-quality system delivery

Drive adoption of test automation quality metrics and release validation frameworks

Lead global / multi-region rollouts ensuring compliance with regional financial and regulatory requirements

Translate business and operational needs into clear product requirements user stories and acceptance criteria

Establish program governance KPIs SLAs and quality benchmarks across initiatives

Manage cross-program dependencies risks and timelines across distributed teams

Facilitate alignment across Product Engineering Finance Operations Compliance and Customer Experience teams

Drive continuous improvement in billing accuracy system reliability and customer experience

Required Experience & Skills

10 years of Program Product or Engineering Management experience in enterprise environments

Strong background in QA Test Engineering including:

Test strategy test planning and execution

UAT leadership and validation frameworks

Defect management and release quality governance

Deep expertise in Order-to-Cash (O2C) including:

Subscription billing & invoicing

Payments and revenue lifecycle

Customer onboarding and service provisioning

Proven experience building and scaling programs from 0 1

Experience owning multi-program portfolios with complex dependencies

Experience delivering global / multi-region programs

Strong understanding of:

High-volume transactional systems

Usage-based or subscription billing models

Taxation (sales tax VAT GST) and compliance requirements

Experience with test automation frameworks and QA tools

Proficiency with Jira Agile methodologies and backlog management

Strong stakeholder management across executive business and technical teams

Proven ability to drive accountability ownership and measurable outcomes

Preferred Qualifications

Experience with:

Subscription billing platforms (Zuora Chargebee Recurly)

Payment systems (Stripe Adyen Braintree)

ERP systems (Oracle SAP)

Experience in connectivity telecom or infrastructure-based service environments

Exposure to:

Service provisioning and activation systems

Usage-based billing and metering platforms

Background in building or scaling QA automation frameworks (Selenium Cypress API testing tools etc.)

Leadership Traits (What Success Looks Like)

Required Experience:

Manager

OverviewWe are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C) and a strong foundation in QA Test Engineering to lead global enterprise-scale programs supporting a subscription-based connectivity platform.This role owns the end-to-end customer and r...