Program Coordinator Transcripts & Evaluation

Program Coordination

• Coordinates day-to-day activities and projects within the assigned function.
• Assesses program operational needs and resources and informs leadership.
• Oversees shared inboxes and coordinates queues related to transcript evaluation ensuring timely review and routing of incoming documents.
• Tracks document completeness and communicates with students regarding missing or incomplete documents. Handles Career- Technical Assurance Guides (CTAG) and High School Articulation processing.
• Organizes and maintains workflow schedules task lists and routing procedures to keep daily operations on track.
• Identifies and finalizes routine course equivalencies under established guidelines and escalates complex cases as needed.
• Acts as the Subject Matter Expert (SME) to sources as directed by leadership.
• Provides hands- on processing or evaluation support during high volume or escalated cases as needed.
• Maintains data management document intake evaluation processing cleanup and troubleshooting.

Student Support & Communication

• Serve as a frontline responder for questions related to transcript processing status document requirements and timelines.
• Communicates clearly and professionally with student populations including adult learners veterans dual-credit students and international applicants as well as staff faculty and external constituents.
• Provides guidance on how to submit documents including digital uploads official transcripts PLA materials and certification evidence.

Operational Support & Documentation

• Processes logs and maintains incoming college high school international military and nontraditional/CTE documents.
• Monitors document tracking logs and ensure all items are properly recorded archived or routed.
• Ensures data accuracy when entering or updating student information in the student information system.
• Assists with preparing updating and maintaining standard operating procedures (SOPs) and process guides.
• Supports accuracy check and quality control processes for evaluations prepared by the evaluation team.
• Prepare files and materials for faculty reviewers or subject-matter experts when needed.
• Maintains organized digital and physical records according to college and state guidelines.

Collaboration & Partnerships

• Works closely with the Transcripts & Evaluation Program Manager and department to support process improvements and consistent daily operations.
• Coordinates with offices and departments across the college including students service areas academic departments advising and workforce development teams to ensure smooth accurate and student- centered workflows and identify opportunities for improvements.
• Participates in meetings and projects related to onboarding transfer pathways PLA expansion or workflow optimization.
• Assists in training seasonal or temporary staff during peak period.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty staff students and members of the community.
• Other duties as assigned.

*Regular predictable and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Attend all required department meetings and training.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures with the ability to adapt to changing needs of the College and business partners.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Bachelors degree in a related field.
• Two (2) years of experience in Higher Education Enrollment Services Admissions Records or related administrative function.

*An appropriate combination of education training coursework and experience may qualify a candidate.

To be considered for this position attach your Resume & Cover Letter.

Additional Information

In order to ensure your application is complete you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor Annually Contracted Faculty and Adjunct) you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.