Program Assistant III
Job Location:
Milwaukee, WI - USA
Yearly Salary:
Posted on:
Vacancies:
Job Summary
Introduction
**THISPOSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY**
Purpose
The Program Assistant III creates and maintains databasesand other tracking systems for the Milwaukee Water Works hydrant inspection andflushing program facilitates information sharing with other MWW sections andcompiles related statistics and reports.
Essential Functions
Hydrant Inspection and Flushing Program Support
- Update standard operating procedures with necessary revisions.
- Collect enter and track data associated with the hydrant inspection and flushing work activities in the appropriate database and/or system.
- Prepare reports regarding program activities and report programmatic progress to stakeholders.
- Identify issues that may impact data validity and work with Section management to resolve or modify processes.
- Maintain Distribution Section databases and maps associated with section work activities.
Information Technology (IT) Support
- Serve as the Distribution Section liaison with MWWs IT Section.
- Act as a primary contact for user issues with the wireless work order system.
- Troubleshoot minor technical issues with the system and evaluate solutions.
- Escalate complicated technical issues to MWWs IT Section and/or the vendor.
- Assist staff in the use of ArcGIS to help locate fixtures within the distribution system and to track the Citys current and historic vehicle locations.
- Coordinate and perform training of new office staff on the use of software and programs necessary to the work activities of the Distribution Section.
- Assist the Distribution Staff with other issues involving computer equipment such as tablets smartphones and printers.
- Maintain a supply of required IT-related items.
- Research and identify new applications or IT-related solutions that may improve Section operations or efficiency.
Administrative Support
- Maintain a log of employee cell phone numbers cell phone providers and position/location to ensure proper notifications are sent in emergencies.
- Add and update employee information in the CityWatch emergency callout system.
We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
- Program Assistants must be able to stand walk stoop push and pull as well as move and lift objects weighing up to 10 lbs. regularly.
Minimum Requirements
- Regular status as a City of Milwaukee employee having successfully completed a probationary period for a civil service position or status as a City of Milwaukee employee in a fixed-term position.
- Associate Degree in office administration business management information technology or a related field from an accredited college or university.
- Three years of administrative support experience performing duties closely related to the position.
Equivalent combinations of education and experience may beconsidered.
NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offer.
Desirable Qualifications
- Experience with enQuesta Service-Link and Cognos reporting.
Knowledge Skills Abilities & Other Characteristics
Technical
- Knowledge of best practices for providing administrative support.
- Knowledge of the principles and practices of providing customer service.
- Ability to read and interpret job-related documents including construction plans as-builts and Geographical Information System (GIS) maps.
- Ability to effectively use standard computer programs such as Microsoft Word Excel and Outlook.
- Ability to learn software and applications specific to MWW-Distribution such as the work order database.
- Ability to become proficient in the use of a variety of mobile devices running both iOS and Android operating systems.
- Proficiency using database management applications and the ability to perform accurate data entry.
- Ability to effectively operate office equipment including telephones and copiers.
- Ability to effectively evaluate program needs data systems and work processes.
- Ability to compile and analyze data and generate reports regarding program activities.
Communication and Interpersonal
- Written communication skills to write reports and other documents that are thorough clear well-crafted and error-free.
- Verbal communication skills to work with customers co-workers and vendors effectively.
- Ability to demonstrate concern for meeting or exceeding the needs of both external and internal customers.
- Ability to work both independently and in a team-oriented collaborative environment.
- Ability to work effectively and cooperatively with co-workers and other individuals whose backgrounds may differ from ones own.
Organization Judgment and Professionalism
- Ability to think critically and analytically.
- Ability to perform work with a high degree of accuracy detail and quality.
- Ability to exercise judgment discretion tact and diplomacy and to remain calm under pressure.
- Ability to demonstrate a high degree of initiative planning skills and dedication to the improvement of processes.
- Ability to organize work independently and complete assignments and projects on time.
- Honesty integrity professionalism and the ability to maintain confidentiality.
- Ability to serve as an effective custodian of City resources.
Current Salary
Selection Process
THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of related educationexperience and accomplishments an evaluation of written communicationinterviews and/or other assessment methods. The Department of EmployeeRelations and the Department of Public Works reserve the right to call only themost qualified candidates to proceed in the selection process. Information fromthe selection process will be used to make a hiring decision. Selectedcandidates will be transferred and/or promoted to the position.
INITIAL FILING DATEThe selection process willbe held as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the Citys needs have been applicant is responsible for attending all phases of the selection processat the time and place designated by the hiring authority.
NOTE:Transfer/Promotional Opportunities andPromotional Examinations are not open to Milwaukee Public Schools employees orto the public. Only current City of Milwaukee employees and civilian personnelin MFD and MPD hired through a City Service Commission process who havesuccessfully completed a probationary period for a Civil Service position orwho have status as a City of Milwaukee employee in a fixed-term position willbe considered. Individuals with exempt provisional temporary or emergencyappointments are not eligible for transfer.
Additional Information
- APPLICATIONS and further information may be accessed by visiting you would like assistance completing an application please contact the Department of Employee Relations at or.
- The Department of Employee Relations is located at City Hall 200 E Wells St Room 706 Milwaukee WI 53202.
Conclusion
EEO 501
The City of Milwaukee values and encourages diversity and isan equal opportunity employer.
Required Experience:
Junior IC
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