Production Operations Coordinator

Essential Responsibilities

• Coordinate and oversee the complete delivery process for products materials and supplies supporting retail partners including Hot Topic Box Lunch and Torrid.
• Maintain accurate records of retailer purchase orders (POs) production timelines shipment details and delivery status.
• Enter and update product styles orders SKUs and purchase orders in Navision (Microsoft Dynamics ERP) and shared tracking systems.
• Monitor goods throughout the production lifecycle including:
  1. Goods on order
  2. Work in progress (WIP)
  3. In-transit shipments
  4. Final receipts and deliveries
• Track daily production movements and maintain accurate dashboards spreadsheets and reporting logs.
• Review shipment documentation including packing lists invoices and purchase orders to ensure accuracy.
• Maintain visibility of inbound and outbound shipments while ensuring ASN (Advanced Shipping Notice) requirements are followed.
• Perform goods receipts for incoming products and components within ERP systems.
• Follow up with vendors factories and third-party logistics (3PL) partners to confirm shipment timing documentation accuracy and delivery completion.
• Coordinate invoice processing coding and vendor payment activities with Finance.
• Assist with billing processes including Premium Supply Channel billing support.
• Partner with Product Development Merchandising Design Logistics Retail Sales and Finance teams to resolve production issues shortages damages or discrepancies.
• Track pre-production samples and stock deliveries while maintaining organized records.
• Provide administrative and operational support to the Production Operations team.
• Support process improvements and contribute to team efficiency and positive team collaboration.

Required Skills & Qualifications

• Experience supporting production operations order management supply chain manufacturing or a related field preferred.
• Experience with Navision (Microsoft Dynamics) or similar ERP systems strongly preferred.
• Advanced proficiency with Microsoft Excel including:
  1. VLOOKUPs
  2. Pivot Tables
  3. Data tracking and reporting
• Strong working knowledge of Microsoft Office Suite and Adobe products.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with internal teams vendors and external partners.
• Proactive problem-solving skills and ability to manage follow-up activities independently.

Education

• College degree preferred; equivalent relevant experience may be considered.

Key Attributes

• Detail-oriented with strong follow-through.
• Highly organized and able to manage competing priorities.
• Comfortable working cross-functionally in a creative and fast-paced environment.
• Positive team contributor who communicates effectively and supports operational goals.