Product Support Technician
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
Position Summary / Essential Functions:
- Respond to daily phone calls faxes and emails from customers departments within Raynor and consumers
- Answer technical questions and troubleshoot difficult door information to customers such as springs headroom side room clearances trussing door loads etc.
- Understands electrical drawings and schematics
- Communicate with general contractors designers and architects
- Work with Engineering to develop installation solutions
- Performs other duties as required
Knowledge skills abilities competencies relevant work experience licenses certifications physical requirements or screening examinations required:
- Working knowledge of Microsoft Office
- Quantitative skills and mechanical aptitude
- Personal accountability for department/company improvement
- Excellent verbal and written communication skills
- Ability to interact with other departments
- Good organizational skills
- Strong problem solving and decision making skills
Core Values
- Deliver Service
- Be Positive
- Embrace Family
- Be a Team Player
- Show Integrity
- Have Grit
Job Type: Full-time / Hourly
Pay: $22.00 - $30.00
The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.
Benefits:
- 401(k) with company match
- Dental insurance
- Health insurance
- Vision insurance
- Health Savings Account (HSA)
- Voluntary Life Insurance
- Employee Assistance Program
- Wellness Program
- Paid holidays
- Paid time off
Required Experience:
IC
About Company
Since 1944, Raynor Garage Doors leads with quality crafted residential, commercial, and industrial sectional and rolling doors with superior support. Find a dealer today.
