Product Owner – SaaS Application Engineer

The Product Owner SaaS Application Engineer functions as the product owner for a defined portfolio of enterprise SaaS applications (e.g. collaboration platforms productivity tools or designated enterprise SaaS systems). This role blends IT Asset Management (ITAM) disciplineslicensing renewals cost optimization and compliancewith handson application administration and engineering to ensure SaaS applications are secure wellintegrated and efficiently operated.

As the technical steward for sanctioned SaaS tools this role partners with Security Identity Procurement Finance and Enterprise Architects to ensure applications are securely onboarded access is governed and auditable and manual work is automated wherever possible supporting modernization security and operational efficiency of the SaaS portfolio.

Key Responsibilities

1. Product Ownership & Value Delivery (35%)

• Own roadmap and backlog for assigned SaaS applications or ITAM tooling.
• Drive operational improvements through automation standardized practices and governance oversight.
• Balance compliance requirements with business productivity needs.
• Act as primary interface between business stakeholders and engineering/support teams.
• Define success metrics (adoption cost efficiency risk posture).
• Evaluate and vet new SaaS tools for technical compatibility security posture integration requirements and administrative overhead prior to adoption.

2. Application Administration & Security Engineering (35%)

• Serve as the technical application administrator for approved SaaS platforms ensuring secure scalable and efficient day-to-day operations.
• Partner with Identity Security and other teams to configure and maintain:
  • SSO and conditional access integrations
  • MFA enforcement admin role assignments and security settings
  • Automation workflows for SaaS administration including license provisioning/deprovisioning role assignments and access reviews
• Implement and support least-privilege access models including management of service accounts service principals secrets and API permissions.
• Oversee and automate user lifecycle processes (joiner mover leaver) ensuring access provisioning aligns with role policy and audit requirements.

• Leverage AI APIs scripting and low-code platforms to reduce manual administrative effort and improve operational consistency.
• Establish and document application administration standards including admin ownership models access review cadences and secure configuration baselines.
• Act as an escalation point for complex application and access-related issues beyond Tier 1/2 support.

3. SaaS Financial & Lifecycle Management (30%)

• Own the software lifecycle for defined portfolio of enterprise SaaS applications from onboarding through renewal and retirement.
• Monitor application usage license consumption and spending to:
  • Identify underutilization and seat reclamation opportunities
  • Recommend license model changes and contract rightsizing
• Lead renewal readiness by partnering with Finance and Procurement using historical usage and forwardlooking demand.
• Maintain a clean authoritative SaaS inventory including license entitlements assigned users admins and integrations.
• Drive visibility and optimization of SaaS spend utilization and risk posture across the assigned portfolio.
• Support internal and external audits by performing periodic user access reviews and license compliance validations.
• Execute governance processes in alignment with ITAM program standards.

Required Skills:

• 3 years of experience in SaaS application administration or IT Asset Management with demonstrated hands-on technical depth.
• 3 years of demonstrated experience configuring securing and integrating SaaS applications in an enterprise environment including SSO API connections and admin console management.
• Strong understanding of software licensing models (named concurrent consumption enterprise agreements).
• Strong analytical and problem-solving skills with the ability to connect usage entitlement and spend data into actionable insights and recommendations.
• Ability to maintain accurate configuration and inventory data across multiple platforms and to identify discrepancies through data analysis and system queries.
• Demonstrated initiative in adopting and applying emerging technologies including AI and automation tooling to streamline operations and improve decision-making.

Desired Skills & Experience

• Working knowledge of:
  • ITAM or SAM tooling
  • CMDB or application inventory platforms
• Experience with:
  • SSO technologies (SAML OAuth OpenID Connect)
  • Identity platforms (e.g. Entra ID / Azure AD)
• Familiarity with:
  • Service principals API permissions Graphstyle access models
  • SaaS security configurations and vendor admin consoles

• Experience automating workflows using scripting APIs Power Platform or similar tools.
• Bachelors degree
• Experience building dashboards and reports (Excel and/or BI tools) and communicating results to non-technical stakeholders.

• Comfortable operating at the intersection of governance engineering and cost optimization.
• Hands on experience supporting SOX ITGC or access review processes.
• ITAM/SAM/procurement-related certifications (IAITAM ITIL or similar).

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: