Principal Technical Product Manager, AWS Communication Developer Services

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon SES is a cloud-based email service provider that enables businesses to send and receive emails securely reliably and at scale.

We are messaging experts who help customers have their biggest day everBlack Friday sends product launch announcements the notifications that matter most. Our team spans Seattle and Dublin and were fun funny and fiercely ambitious about what we build. We dedicate real time to growth and experimentation whether thats exploring new AI capabilities testing bold product ideas or developing our craft. We genuinely delight in the success and growth of our colleagues. When someone on this team wins we all feel it. If you want to do meaningful work with people who take the mission seriously and themselves lightly this is a team where youll thriveand grow your career doing it.

Key job responsibilities
Define and own product strategy feature design and technology approach for an externally-offered service. Deliver independently with limited guidance managing both development and business aspects alongside a dedicated engineering team. Serve on cross-functional roadmap items with End User Messaging aligning priorities across shared customers and complementary channel capabilities.

Set the strategic direction for the serviceshaping customer adoption decisions engineering priorities vendor and partner relationships and cross-organizational alignment across Marketing Business Development and Sales.

Serve as the Voice of the Customer. Define the service vision (PR/FAQ) business strategy (branding economic modeling pricing forecasting) and technology strategy. Generalize requirements across diverse customer personas and determine minimum viable product scopediscerning essential features from those that can be triaged or omitted.

Make smart trade-offs balancing time effort and features. Align stakeholders across complex scenarios. Engage at every point in the service lifecycle owning launches and post-launch performance. Perform on-call for the service and own critical incident response through remediation.

Drive engineering and go-to-market commitments across Solutions Architecture Business Development and Sales. Produce clear concise documentsPR/FAQs technical specifications architecture designs. Lead strategic discussions (vision narratives MBR/QBR) with internal leaders and external decision-makers. Contribute to Operational Planning (known as OP1) and pricing documents.

A day in the life
No two days look the same on this teamand thats the point. Youll partner with builders across Amazon to define how businesses communicate with their customers at massive scale shaping services that process billions of messages for customers worldwide and also for Amazons retail properties.

On any given day you might lead a design review with engineers on a new deliverability feature align with Solutions Architecture on an enterprise customers integration or drive a strategic discussion with leadership on your services three-year vision. Youll write PR/FAQs that define whats next make trade-off decisions that ship the right thing faster and own outcomes from concept through launch and beyond.

The pace of AI is transforming everything we buildand how we build it. Youll work with emerging technologies including generative AI and agentic experiences to reimagine messaging workflows rebuild legacy processes and create entirely new capabilities that didnt exist a year ago. If youre energized by rapid innovation cycles thrive in ambiguity and want to be at the forefront of AI-powered communication this is where that work is happening.

This role demands curiosity ownership and a bias for action. Youll operate with autonomy move fast alongside world-class engineers and directly influence how AWS customers reach their end users.

About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 7 years of working as a Technical Product Manager experience
- 5 years of technical (software development network development IT other related) experience
- Experience delivering large-scale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)

- 7 years of technical (software development network development IT other related) experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 181100.00 - 245000.00 USD annually