Principal Systems Design Engineer

Role Summary 

We are seeking a hands-on Principal Infrastructure Architect & Engineer to lead the technical integrations in the core infrastructure space. This role requires deep expertise across networking cloud identity and collaboration platforms with the ability to align teams and drive integration outcomes effectively. 

Key Responsibilities

Infrastructure Integration & Assessment

• Lead discovery and capability assessment across environments.
• Develop integration roadmap with dependencies and milestones.
• Serve as primary liaison between organizations.
• Align with enterprise architecture standards.

Networking (Physical WiFi & Cloud)

• Integrate physical and wireless network environments.
• Implement VPN SD-WAN and cloud networking.
• Ensure consistent routing segmentation and security.
• Monitor and resolve performance issues.

Cloud Hosting & SRE

• Define rationalized cloud hosting strategy (AWS Azure GCP).
• Apply SRE principles (SLOs SLAs observability).
• Implement IaC CI/CD and automation.
• Establish unified monitoring frameworks.

Identity & Access Management

• Integrate IAM systems (Okta Entra ID).
• Implement SSO MFA and directory sync.
• Enforce RBAC PAM least privilege.
• Ensure regulatory compliance.

Collaboration & Messaging

• Define unified collaboration platform strategy.
• Lead Messaging and Collaboration tool alignment.
• Manage data migration and compliance.
• Ensure smooth end-user transition.

Security & Governance

• Align with SOX GDPR HIPAA NIST CMMC/FedRamp
• Implement and validate security controls.
• Establish governance Resilience
• Ensure HA DR and business continuity.
• Monitor performance and capacity.
• Conduct DR testing and validation.

Qualifications :

To be successful in this role you will have: 

• 12 years of experience in infrastructure architecture.
• Experience with M&A integrations.
• Strong cross-functional collaboration skills.

Technical Skills

• Networking: LAN/WAN WiFi SD-WAN cloud networking.
• Cloud & SRE: AWS Azure GCP IaC CI/CD.
• IAM: Okta Entra ID SSO MFA.
• Collaboration: O365 Slack migration experience.

Leadership Competencies

• Strong stakeholder communication.
• Decision-making in complex environments.
• Ability to manage multiple workstreams.

Preferred Qualifications

• Enterprise architecture certifications (TOGAF etc.).
• Experience in regulated environments.
• ServiceNow familiarity.
• Cloud and ITIL certifications.

For positions in this location we offer a base pay of $192600 - $337100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time