Principal Program Manager, Selling Partner Trust, Selling Partner Trust

Join Amazons Selling Partner Trust team to protect and empower sellers across North America (NA) while safeguarding customers and the integrity of Amazons store. Youll be the critical bridge between enforcement strategies and regional seller needs ensuring compliance programs balance protection with business growth.

What Youll Do
Drive measurable impact on key metrics: Strategic Seller Reinstatement (SSRI) High-Value Listing Enforcements (HVLE) and HVLE False Positives
Influence cross-VP organizations to shape risk strategies and seller experience standards across NA.
Influence cross-VP organizations to shape risk appetite define seller experience (SX) standards and ensure enforcement strategies balance compliance with seller advocacy.
In partnership with 3P business leaders defining strategy execution plans and tracking mechanisms to programmatically scale compliance programs across the NA stores.
Develop and implementing mechanisms to ensure business interdependencies are surfaced and incorporated into tech and product roadmaps to build holistic long-term program strategies for NA.
Establish strong relationships with NA stakeholders to partner on shared goals and regional improvement roadmaps that minimize business disruptions for sellers and Amazon.

Why Youll Love This Role
Fast-paced innovation: Join a rapidly scaling team pioneering world-class solutions for regional complexities.
Strategic influence: Shape enforcement strategies that directly impact millions of sellers and customers
Regional impact: Your work will define how NA sellers experience trust and compliance on Amazon.
Diverse collaboration: Partner with product legal policy operations and business leaders across the organization.



Key job responsibilities
The NA (US and CA) Principal Program Manager serves as the SPT bridge to the NA 3P business and policy teams responsible for reducing seller friction improving enforcement accuracy and driving measurable regional progress against SPT Board of Director goals specifically Strategic Seller Reinstatement (SSRI) High-Value Listing Enforcements (HVLE) and HVLE False Positives. The role operates at the intersection of policy product and business translating WW enforcement strategies into NA region specific execution plans that protect sellers and customers while enabling business growth. Core responsibilities include:
Influencing cross-VP organizations to shape risk appetite define seller experience (SX) standards and ensure enforcement strategies balance compliance with seller advocacy.
In partnership with 3P business leaders defining strategy execution plans and tracking mechanisms to programmatically scale compliance programs across the NA stores.
Developing and implementing mechanisms to ensure business interdependencies are surfaced and incorporated into tech and product roadmaps to build holistic long-term program strategies for NA.
Establishing strong relationships with NA stakeholders to partner on shared goals and regional improvement roadmaps that minimize business disruptions for sellers and Amazon.
Scope: US and CA stores Programs/Policies: Account Compliance (INFORM W8-BEN KYC) Related Accounts Product Quality RISC Brand Protection (IPP) Identity Verification Next Gen Selling.

A day in the life
You drive measurable progress on SPT Board goals (SSRI HVLE False Positives) by reducing seller friction and improving enforcement accuracy across NA. You translate global enforcement strategies into region-specific execution plans at the intersection of policy product and business. You influence cross-VP organizations to balance compliance with seller advocacy partner with 3P leaders to scale compliance programs and build deep NA-market expertise to minimize business disruptions while protecting customers and enabling growth.

About the team
SPTs North Star is to support and protect Seller business continuity so Sellers can confidently invest in growing with Amazon. To achieve this we focus on three interconnected areas: Governanceensuring enforcements are accurate predictable and only taken when necessary; Seller Experienceproviding transparent information with efficient remediation pathways; and Supportdemonstrating Amazons commitment to Sellers when issues arise.

The global SPT team covers all Amazon stores with each regional program manager serving as the SPT representative for their specific region. We value individual expression and leverage diverse perspectives to achieve Amazons mission of being Earths most customer-centric company.

- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of program or project management experience
- MBA
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Can communicate effectively with all levels of the organization
- Experience in written and spoken English and an ability to compose grammatically correct concise and accurate written responses
- Decisive confident and experienced with influencing others; proven track record of driving support for initiatives at all levels of the organization and to audiences of all sizes
- Decision making and complex problem solving; a system thinker who proactively gathers the right data from appropriate sources to support the right decisions
- Ability to travel internationally.

- Experience delivering projects within scope time budget and quality
- 2 years of driving process improvements experience
- Knowledge of SQL and data warehousing concepts
- Experience in tech electronics consumer goods or other fast-paced technology-driven businesses
- project management certification (e.g. APM CSM PMI-ACP PRINCE2)
- Experience communicating to a diverse global audience
- Experience handling ambiguous or undefined challenges through strong problem solving abilities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 137600.00 - 186200.00 USD annually