Principal Product Mgr, AI Workflow Automation , Central Learning Solutions (CLS), Technology

We are seeking a Principal Product Manager (non tech) to lead the vision strategy and customer experience for AI-powered workflow automation solutions serving Learning & Development (L&D) personnel and administrators across Amazons global operations network. This role sits within the Central Learning Solutions (CLS) organization and is responsible for deeply understanding customer needs defining the what and why behind AI-driven automation and driving business outcomes that transform how L&D teams design deliver manage and measure training programs.
This position emphasizes customer discovery business strategy go-to-market planning stakeholder alignment and adoption partnering closely with TPMs and engineering teams who own the technical execution. You will be the voice of the customer for L&D Designers Trainers Area & Ops Managers HR & Analytics Teams and Operations Leaders ensuring that AI automation solutions solve real pain points and deliver measurable value


Key job responsibilities
- Product Vision & Strategy: Define and own the multi-year product vision and roadmap for AI workflow automation across L&D systems aligning with CLS organizational goals and VP-level strategic priorities.
- Customer Discovery & Advocacy: Serve as the primary voice of the customer. Conduct deep-dive research into the workflows pain points and unmet needs of L&D admins trainers and operations leaders. Translate customer insights into clear product requirements and prioritization decisions.
- Business Case & Prioritization: Build compelling business cases for AI automation investments. Own the prioritization framework balancing customer impact business value effort and strategic alignment. Make data-informed trade-off decisions.
- Go-to-Market & Adoption: Define and execute go-to-market strategies for AI workflow tools. Drive adoption across all target user personas through change management training communication plans and feedback loops.
- Stakeholder Management: Partner with cross-functional teams including TPMs Engineering BIE/DE UX Operations HR and LoB leaders to align on priorities define requirements and ensure seamless delivery. Influence without authority across organizational boundaries.
- Executive Communication: Author and present compelling product narratives business reviews and strategic documents for VP and Director-level audiences. Translate complex initiatives into clear outcome-focused stories.
- Market & Competitive Awareness: Stay informed on industry trends in AI-powered L&D workflow automation and enterprise learning technology. Bring outside-in perspectives to inform product strategy.

- 10 years of product or program management product marketing business development or technology experience
- 10 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
- Masters degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner

- Experience owning technology products
- Knowledge of SQL
- Experience developing deploying and managing AI products at scale
- Experience leveraging and improving internal tools
- Experience with specific knowledge of human resource theory functions and practice performance appraisal systems and staff development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 145700.00 - 197100.00 USD annually
USA WA Bellevue - 161900.00 - 219000.00 USD annually