Principal Engagement Executive

Our Company
As one of the worlds most innovative software companies whose products touch billions of people around the world Adobe empowers everyone everywhere to imagine create and bring any digital experience to life. From creators and students to small businesses global enterprises and nonprofit organizations customers choose Adobe products to ideate collaborate be more productive drive business growth and build remarkable experiences.
Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
About Adobe
Adobe is changing the world through digital experiences. Our mission is to empower everyonefrom students and emerging artists to global enterpriseswith the tools they need to build powerful content and deliver outstanding customer experiences. We thrive at the intersection of creativity and data helping people and businesses bring their ideas to life in bold meaningful ways.
Adobe cultivates a workplace where innovation inclusion and impact thrive. We know excellent ideas can originate from any source and were committed to providing every employee the opportunity to lead grow and contribute.
The Opportunity
The Adobe Customer Solutions Engagement Executive manages substantial innovative projects for critical Adobe accounts. Acting as a trusted advisor and strategic guide you help Sales and Delivery teams align projects with customers objectives. You maintain high customer satisfaction and meet business goals. Recognized as a business contributor and delivery specialist you are the primary customer contact in a billable capacity. You drive the delivery of desired results while preserving strong executive connections.
This position merges excellent delivery and client relationship supervision concentrating on client and partner communication cross-functional teamwork and technical skills to advance business transformation. Success requires collaborating across people process and technology with an industry or customer practitioner perspective to produce measurable customer value.
What Youll Do
Customer Engagement & Delivery Leadership
Entrusted with managing the completion of all engagements related to Adobes customer service offerings. This applies to a defined group of strategic customers in the Americas. This entails ensuring project fulfillment and upholding customer approval across every project and workstream.
Ensure customer requirements are met resulting in the measurable encouraged business value aligned to customer priorities and objectives.
Act as the primary liaison for customer executive coordination and work with any customer partners within the customers broader network.
Upon contract booking ensure detailed and efficient transition from Sales to Delivery.
Ensure successful project closeout and transition from delivery to post-delivery teams.
Work cross-functionally with Sales Delivery and Product teams to align on customer success plans and define opportunities to drive value across Adobe solutions.
Serve as the main partner concern contact ensuring customer issues are resolved promptly and projects remain on course.
Operational Excellence
Responsible for accurate and effective revenue management growth and margin execution including revenue acceleration backlog burn expiration/extension management and alignment with Adobe Finance and Operations teams.
Accountable for ensuring project revenue forecasts are up to date and accurate.
Ensure Project Managers are completing operational functions in a timely and accurate manner including expense management time entry and approval.
Accountable for customer health reporting and intervention management.
Manages the team within Adobe Customer Solutions by directing team assembly employee onboarding and transitions. Additionally handles changes in personnel or processes across all projects linked to their assigned account(s).
Services Expansion & Opportunity Development
Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions change requests and addendums.
Offer insights for account planning alongside the sales and project delivery units.
Lead initiatives to renew and expand partnerships within the Customer Solutions division at Adobe with existing clients. This relies on a deep understanding of the clients objectives and familiarity with the scope activities and resources necessary to achieve those objectives.
Key Attributes for Success
8 years of hands-on experience in professional services consulting or customer delivery experience of large programs preferably in SaaS or enterprise software.
Experience with enterprise level project or program management.
Proven track record of building positive relationships managing complex customer engagements and leading transformation.
Passion for operational rigor and customer value with a proven ability to collaborate lead and influence in a matrixed organization.
Strong business insight and industry expertise with ability to speak to value drivers and use cases in customers context via experience-based story telling.
Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services.
Ability to seamlessly connect strategy and operational processes.
Strong written and verbal communication skills executive level presence and experience in working in a client advisory role.
Able to travel 50% to support client engagements.
Bachelors degree with an MBA or equivalent experience preferred.
Digital marketing experience is preferred.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

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Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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California:

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Colorado:

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If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

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