Pittsburgh GPD (Transitional Housing) Program Manager

• Provide overall management of a 25-bed transitional housing program serving Veterans experiencing homelessness.
• Oversee daily program operations including admissions occupancy participant services staffing safety facility coordination and discharge planning.
• Ensure the program operates in accordance with VLP policies VA GPD requirements grant conditions applicable laws and established standards of care.
• Maintain appropriate program coverage including evening overnight weekend and emergency response coverage.
• Participate in an on-call rotation and respond to urgent participant staffing facility and safety matters as necessary.
• Develop implement and monitor program procedures workflows schedules and staff assignments.
• Promote a residential environment that is safe welcoming respectful structured and responsive to the needs of Veterans.
• Coordinate with facilities property management vendors and organizational leadership to address building maintenance safety security and habitability concerns.
• Monitor program census bed utilization vacancies length of stay admissions discharges and occupancy trends.
• Identify operational risks or service gaps and implement timely corrective action.

• Maintain an active role in direct participant service including engagement assessment crisis intervention case consultation service planning and problem-solving.
• Carry a limited caseload or provide temporary case management coverage when necessary to maintain continuity of services.
• Ensure each participant receives a comprehensive assessment and an individualized service plan that addresses housing income employment healthcare behavioral health recovery transportation legal needs benefits and other barriers to stability.
• Meet directly with participants to address complex needs behavioral concerns grievances program violations or barriers to progress.
• Facilitate or support case conferences involving participants staff VA representatives healthcare providers and community partners.
• Ensure participants are connected to permanent housing resources as early as possible following enrollment.
• Promote participant choice self-determination personal responsibility and active involvement in service planning.
• Ensure discharge planning begins at admission and includes appropriate housing healthcare benefits treatment and community-based supports.
• Review and approve planned unplanned successful and unsuccessful program discharges.
• Ensure participants receive appropriate due process written notice grievance opportunities and referrals when program discharge is being considered.
• Support a harm-reduction recovery-oriented trauma-informed and person-centered approach to service delivery.

• Recruit onboard train supervise and evaluate assigned program staff.
• Provide regular individual supervision team meetings case consultation and performance feedback.
• Establish clear expectations for staff conduct documentation participant engagement safety communication and accountability.
• Monitor employee schedules attendance timekeeping leave requests and adequate coverage for all shifts.
• Ensure staff are trained in VA GPD requirements confidentiality boundaries crisis response suicide prevention overdose response trauma-informed care de-escalation mandatory reporting and emergency procedures.
• Provide coaching and corrective action when employee performance or conduct does not meet expectations.
• Promote teamwork professional communication cultural responsiveness and consistent enforcement of program expectations.
• Ensure staff maintain appropriate professional boundaries while building supportive and trusting relationships with participants.
• Coordinate with Human Resources and senior leadership regarding hiring employee relations performance improvement and disciplinary matters.
• Identify training needs and provide opportunities for continued staff development.

• Maintain working knowledge of VA GPD regulations directives grant requirements performance expectations and inspection standards.
• Ensure participant records are complete accurate timely and maintained in accordance with VA VLP HMIS privacy and record-retention requirements.
• Review participant files assessments service plans progress notes housing plans income documentation eligibility records incident reports and discharge documentation.
• Conduct routine file reviews and quality-assurance activities to identify missing late inconsistent or insufficient documentation.
• Ensure accurate and timely entry of participant and service data into HMIS VLP databases VA systems and other required platforms.
• Prepare for and participate in VA inspections monitoring visits audits environmental reviews and program assessments.
• Develop and implement corrective action plans in response to monitoring findings compliance concerns critical incidents or performance deficiencies.
• Ensure participant confidentiality and compliance with HIPAA applicable privacy requirements and VLP policies.
• Monitor adherence to nondiscrimination reasonable accommodation accessibility participant rights and grievance requirements.
• Maintain organized records related to staffing training inspections incidents occupancy service delivery and program performance.

• Ensure compliance with fire safety emergency preparedness infection-control medication-storage environmental safety and facility inspection requirements.
• Respond to participant crises behavioral health emergencies suspected overdoses medical emergencies threats violence missing persons and other critical incidents.
• Ensure staff follow established emergency procedures and contact emergency responders when necessary.
• Review all incident reports and ensure timely notification to organizational leadership the VA law enforcement protective services or other entities when required.
• Conduct or coordinate regular safety inspections emergency drills and reviews of emergency equipment and supplies.
• Collaborate with staff and participants to address conflicts disruptive behavior safety concerns and violations of program expectations.
• Ensure program rules are applied fairly consistently and with appropriate consideration of participant circumstances disabilities and service needs.
• Coordinate reasonable accommodations and engage appropriate organizational leadership when accommodation requests involve complex operational or safety considerations.
• Maintain readiness to respond onsite or remotely to significant after-hours incidents.

• Monitor program performance against established VA organizational and grant-funded goals.
• Track outcomes related to permanent housing placement income growth employment benefits access healthcare connection length of stay successful discharge and returns to homelessness.
• Use data to identify trends service gaps barriers and opportunities for program improvement.
• Prepare accurate monthly quarterly annual and ad hoc reports for VLP leadership the VA funders and other stakeholders.
• Participate in program evaluation strategic planning quality-improvement and organizational performance-management activities.
• Develop action plans when performance falls below established expectations.
• Communicate significant program developments risks incidents staffing concerns and compliance issues to senior leadership promptly.

• Maintain effective working relationships with the VA Medical Center GPD liaison Homeless Patient Aligned Care Team Coordinated Entry Continuum of Care behavioral health providers housing authorities landlords and community organizations.
• Represent VLP at relevant VA community housing and homeless-services meetings.
• Coordinate referrals admissions services and discharge planning with VA and community partners.
• Promote the program and maintain an effective referral network to support appropriate occupancy and timely access to services.
• Advocate for participant needs while maintaining professional and collaborative relationships with partner agencies.
• Coordinate with other VLP programs to ensure participants have access to housing assistance employment services benefits navigation peer support and other resources.

• Assist in developing and monitoring the program budget.
• Review program expenditures and ensure costs are reasonable allowable properly documented and aligned with grant and organizational requirements.
• Monitor supplies equipment transportation participant assistance food and other program-related expenses.
• Review and approve staff time mileage purchase requests invoices and other administrative documentation within assigned authority.
• Support grant reporting contract compliance program renewals and funding applications.
• Ensure organizational resources are used responsibly and in support of participant and program needs.

• Bachelors degree in social work psychology counseling human services public administration nonprofit management or a related field.
• A minimum of three years of experience providing housing homeless services behavioral health case management residential or Veteran-focused services.
• A minimum of two years of supervisory or program-management experience.
• Demonstrated experience working with individuals experiencing homelessness housing instability behavioral health needs substance use disorders trauma or other complex barriers.
• Experience providing crisis intervention de-escalation and participant-centered problem-solving.
• Strong organizational communication documentation and staff-leadership skills.
• Ability to interpret and implement program regulations grant requirements organizational policies and written procedures.
• Ability to work independently manage competing priorities and make sound decisions in urgent or complex situations.
• Proficiency with Microsoft Office electronic records databases and web-based reporting systems.
• Valid drivers license access to reliable transportation and ability to travel locally as required.
• Ability to participate in an on-call rotation and respond to emergencies outside regular business hours.

• Masters degree in social work counseling public administration nonprofit management or a related field.
• Professional licensure or eligibility for licensure in a behavioral health or social services discipline.
• Experience managing a VA Grant and Per Diem program or another federally funded residential or homeless-services program.
• Knowledge of VA homeless programs Housing First coordinated entry HMIS permanent supportive housing rapid rehousing and Veteran benefits.
• Experience preparing for government monitoring visits inspections audits or accreditation reviews.
• Military service experience working with Veterans or a strong understanding of military culture.
• Training in Mental Health First Aid suicide prevention overdose response motivational interviewing trauma-informed care or crisis intervention.

• Commitment to serving Veterans with dignity respect compassion and accountability.
• Ability to balance participant-centered services with residential safety program structure and regulatory compliance.
• Strong supervisory skills and the ability to develop motivate and hold staff accountable.
• Sound judgment and the ability to remain calm and decisive during emergencies.
• Ability to establish professional relationships with participants who may be experiencing significant stress trauma mental health symptoms substance use or housing crises.
• Strong written communication skills and attention to detail.
• Ability to analyze program data and use findings to improve performance.
• Ability to manage conflict facilitate difficult conversations and communicate expectations clearly.
• Knowledge of community resources and systems serving Veterans and individuals experiencing homelessness.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Commitment to diversity equity inclusion accessibility and nondiscrimination.

• Work is performed primarily in a transitional housing and office environment.
• The position requires regular movement throughout the residential facility and interaction with participants staff visitors and service providers.
• Some local travel evening work weekend work and after-hours emergency response may be required.
• The employee may occasionally need to lift or move program supplies and equipment.
• The position may involve exposure to stressful situations behavioral health crises and other conditions commonly encountered in a residential human-services setting.

• Safe consistent and compliant program operations.
• Achievement of occupancy and bed-utilization expectations.
• Timely participant engagement assessment service planning and documentation.
• Progress toward permanent housing income employment benefits healthcare and other participant goals.
• Quality and timeliness of staff supervision.
• Staff retention development accountability and adherence to policies.
• Accurate data entry and complete participant records.
• Successful VA inspections monitoring visits and compliance reviews.
• Timely and appropriate response to incidents grievances and participant concerns.
• Effective collaboration with the VA and community partners.
• Responsible management of program funds and organizational resources.

Veterans and individuals with lived experience related to military service homelessness recovery or housing instability are encouraged to apply.