People Operations Senior Associate

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title:People Operations Senior Associate

Location: Reston VA (Hybrid)

About the role

We are looking for an experienced and customer-focused People Operations Senior Associate to join BSIs People Operations team.

In this role you will deliver high-quality HR operational support within a shared services environment helping ensure employees and managers receive accurate timely and employee-centric support across the full employee lifecycle.

You will manage HR processes including onboarding employee data management payroll coordination offboarding and employee queries while also acting as a first point of escalation for more complex operational matters.

This role also provides day-to-day coaching and support to People Operations Associates helping drive operational excellence continuous improvement and a positive employee experience.

Key Responsibilities

• Deliver HR services in line with established SLAs processes and service standards.
• Manage employee lifecycle transactions including onboarding contractual changes and offboarding activities.
• Maintain accurate employee records and HR documentation within HR systems.
• Respond to employee and manager queries via shared inboxes ticketing systems or HR platforms.
• Act as a first point of escalation for more complex HR operational queries and issues.
• Prepare and validate payroll inputs ensuring timely and accurate processing.
• Run standard HR data reports and support audit or compliance activities where required.
• Provide first-line support on routine HR policies payroll and benefits queries escalating more complex employee relations matters appropriately.
• Support administration of local benefits programmes where applicable.
• Identify opportunities for continuous improvement across People Operations processes and employee experience.
• Coach and support People Operations Associates helping drive day-to-day operational excellence and development.
• Build strong working relationships with stakeholders and People team colleagues across the business.
• Support wider HR projects and operational initiatives as required.

What were looking for

Essential

• 5 years of HR operations HR shared services or HR administration experience.
• Strong understanding of HR policies procedures and employee lifecycle processes.
• Experience working within HR systems HCM platforms or workflow/ticketing systems.
• Experience managing or coaching others against operational KPIs or service standards.
• Excellent organisational skills with strong attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.
• Strong problem-solving capability and ability to apply sound judgement in a fast-paced environment.
• Business English proficiency.
  

Highly desirable

• HR qualification or studies.
• Experience within a shared services or global HR operations environment.
• Exposure to employee relations triage or payroll administration processes.
• Experience supporting continuous improvement or operational transformation initiatives.

Grow your career and expand your skills and knowledge. At BSI we offer opportunities to work across industries and across the globe. Youll benefit from the different perspectives and experiences of your international colleagues as well as ongoing training and development.

Salary Range: $68000 - $80000

The advertised salary range reflects the level scope and responsibilities of the role. Starting salary within that range will be determined based on experience skills market considerations and alignment with internal equity principles.

We offer flexible working as well as 20-days annual leave bank holidays medical dental vision and life insurance 401(K) with company contribution short-term and long-term disability maternal leave paid parental leave paid bereavement leave learning and development opportunities and a wide range of flexible benefits that you can tailor to suit your lifestyle.

*Please note: BSI are unable to provide visa sponsorship for this vacancy

Together we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86000 customers are based in 193 countries across the globe.

Now were taking on societys biggest challenges. Were developing standards and guidelines that will help our customers get to net zero and were defining the way new technologies such as AI impact all our lives.

Were focused on our future and were looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI youll find a workplace where everyone can flourish and thrive where innovation is encouraged and where learning is part of your everyday. Youll contribute to work that shapes industries and enhances lives and youll take pride in what you do.

Were looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you apply now. Together we can help create a better society and a more sustainable world.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we goal is to create a sense of belonging for all employees by providing opportunities to develop grow andengage with our global organization all while having fun doing great is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability orimpairment throughout out our recruiting processplease inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.