Patient Access Customer Service Representative Team Lead

Location:

Shift:

Ready to take your healthcare career to the next level Join R1 the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups.

We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform including sophisticated analytics AI intelligent automation and workflow orchestration.

At R1 youll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.

As a Patient Access Lead Customer Service Representative youll play a key role in supporting both patient experience and team performance. Youll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. Youll:

• Support and guide team members to ensure success development and engagement
• Monitor productivity workflows and trends to help meet departmental goals
• Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
• Ensure adherence to processes policies and quality standards
• Serve as a reliable partner to leadership by identifying opportunities for improvement
• Help maintain a positive collaborative and high-performing work environment

Why Youll Love This Job

• Make a Bigger Impact: Youre not just supporting patientsyoure helping lead a team that shapes the entire patient experience.
• Grow Your Career: Build on your experience while gaining leadership exposure mentoring opportunities and operational insight.
• Dynamic & Engaging Work: Every day brings new challengesfrom problem-solving to team coordinationkeeping your role both fast-paced and rewarding.
• Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter your voice is heard and your growth is encouraged.

What Youll Do Day-to-Day

• Monitor team performance schedules and productivity metrics
• Ensure workflows and registration processes are followed consistently
• Assist with training onboarding and development of team members
• Resolve patient and team member issues with sound judgment and professionalism
• Complete daily worklists and generate reports using registration and billing systems
• Communicate effectively with leadership and cross-functional departments
• Adapt to multiple functional areas based on business needs
• Support quality assurance initiatives and continuous improvement efforts
• Help create a positive motivated and team-oriented environment

Requirements:

• High School Diploma or GED (or equivalent experience)
• Minimum of 4 years of relevant experience
• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience maintaining confidentiality and handling sensitive information

Preferred Experience:

• Experience in patient access or healthcare operations
• Leadership mentoring or team support experience

Take the Next Step in Your Career

If youre a motivated professional who thrives on supporting others improving processes and delivering exceptional service we want to hear from you.

Join R1 and be part of a team thats transforming healthcareone patient experience at a time. Apply today!

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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