Partner Success Manager

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stuff payroll health insurance 401(k)s and HR so owners can focus on their craft and their customers. With teams in Denver San Francisco and New York we support more than 500000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay benefits and equity (RSUs) because everyone who helps build Gusto should share in its success. Offer amounts are determined by role level and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

As a Partner Success Manager youll play a key role in expanding Gustos presence within the accounting market with a focus on our largest and most strategic accounting partners. This is not a traditional support roleyoull help define and scale our enterprise partner success motion working closely with leadership to establish best practices and drive meaningful growth.

Youll engage directly with C-level executives senior practice leaders and key stakeholders at large regional and national accounting firms. Acting as a strategic advisor youll develop a deep understanding of each firms business challenges and goals and guide them on how to leverage GustoPro to improve efficiency enhance client offerings and grow their practice.

This role is ideal for a buildersomeone comfortable wearing multiple hats operating with ambiguity and contributing to the development of systems processes and programs in a fast-moving environment.

Heres what youll do day-to-day:

• Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from GustoPro
• Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs
• Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies
• Develop and execute strategies to drive adoption and engagement across enterprise accounting firms
• Collaborate with partners on co-branded content case studies and resources that highlight successful implementations and best practices
• Advise firm leadership on how to strategically use GustoPro to drive operational efficiency and growth
• Partner closely with Enterprise Account Managers to create and execute joint success plans ensuring seamless onboarding ongoing support and expansion opportunities
• Work cross-functionally with Sales Marketing and Product to address partner needs and provide actionable feedback
• Track partnership performance metrics and develop strategies to improve outcomes and ROI
• Represent the voice of enterprise partners internally influencing product and service enhancements
• Contribute to the design and evolution of partner programs tailored to large accounting firms
• Maintain deep knowledge of the accounting industry regulatory landscape and GustoPros product roadmap
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily surfacing friction and inefficiencies as you find them and collaborating with your team to influence what gets built or improved next.

Heres what were looking for:

• 6 years of experience in partner management account management or customer success with a strong focus on enterprise clients
• 4 years in a customer-facing role
• 2 years of experience partnering closely with sales teams (preferred)
• Willingness to travel with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year
• Strong understanding of the accounting firm ecosystem including business models challenges and technology needs
• Exceptional communication presentation and relationship-building skills
• Strong listening and empathic communication abilities
• Analytical and strategic problem-solving mindset
• Ability to quickly learn complex products and operate as a credible advisor
• Comfortable working autonomously while collaborating cross-functionally
• Ability to thrive in a fast-paced evolving environment
• Experience with CRM analytics and success tools (e.g. Salesforce Tableau) and Learning Management Systems
• A builder mentality with excitement for shaping and scaling partner success at Gusto
• Proven day-to-day experience integrating AI into how you work across writing research prep and summarization as a core part of your workflow with a track record of giving clear useful feedback that helps improve your tools and processes.

The target on-target earnings (OTE) for this role range from $145000$178000 in Denver and most remote locations and $171000$209000 in San Francisco and New York. OTE is structured as 80% base salary and 20% commission with an uncapped commission plan. Final compensation and base/commission mix are determined by factors including location experience and expertise.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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