Partner Experience Manager

Position Overview

The Partner Experience Manageris responsible fordriving partner engagement operational excellence andlongtermpartner success acrossDiligent Partner Ecosystemworking withtheDiligent partner team andinternal cross functional stakeholders.

This role combines strong relationship management skills with a data-driven approach to partner operations. The Partner Experience Manager leverages partner health metrics engagement analytics business insights and operational reporting to identify opportunities for improvement address partner challenges and drive measurable enhancements in partner satisfaction and program effectiveness.

Working closely with partners and internal stakeholders this individual serves as a trusted advisor and operational liaison ensuring partners receive a best in class experience while supporting program adoption partner growth and overall ecosystem success.

Key Responsibilities

• Develop a deep understanding of partner programs processes and solutions and act as a subject matter expert for partners.
• Monitor partner health metrics engagement trends program participation and risk indicators to proactivelyidentifypartnersrequiringsupport or intervention.
• Maintainaccuratepartner records profiles and engagement data within Salesforce (SFDC) and related systems.
• Manage partner databases and ensure data integrity accuracy and completeness across platforms.
• Track reconcile and support partner royalty payment processes in collaboration with Finance and Operations teams.
• Identifygaps in partner engagement adoption performance and overall partner experience and develop action plans to address them.
• Conduct partner health checks business reviews and engagement sessions to strengthen partner relationships and drive program success.
• Manage partner lead tracking reporting and operational processes.
• Serve as the primary liaison between partners and internal teams ensuringtimelyresolution of issues and effective communication.
• Track and report on partner performance metrics engagement trends and operational KPIs.
• Coordinate and support global partner summits events webinars and partner engagement activities.
• Manage multiple partner relationships and initiatives simultaneously.

Required Experience & Skills

• 57 years of experience in Partner Management Partner Operations Customer Success Account Management Channel Programs or related roles(i.eMarketing Customer Experience)
• Experience working with Salesforce (SFDC) and CRM reporting tools.
• Experience managing data quality reporting and partner databases.
• Strong analytical and stakeholder management skills.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

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