Parking Services Supervisor

The City of Milwaukee is proud to employ a workforcededicated to delivering exceptional service to its residents. If you have apassion for being a part of an inclusive team of public servants pleaseconsider the following opportunity.

The Parking Services Supervisor oversees the daily operationof City parking structures and lots and serves as the Citys parking liaisonand professional point of contact for contracted management propertymanagement lessees contractors and other City departments.

Facilities Maintenance

• Oversee operational and overall structural/mechanical maintenance of all City-owned and managed parking facilities.
• Observe identify and initiate routine preventative and emergency maintenance for all facility components including mechanical electrical structural and safety.
• Review and comply with inspection and compliance reports including those for structural mechanical fire elevator stand pipe and dry/wet sprinkler systems.
• Monitor coordinate and oversee work with vendors contractors and City units.
• Ensure facilities and lots adhere to the Americans with Disabilities Act Amendments Act (ADAAA) requirements.
• Follow City purchasing and contracting guidelines to hire contractors and monitor work performed.
• Determine yearly capital repairs and required maintenance in partnership with City engineers.
• Plan and implement the acquisition of contractors subcontractors systems and equipment.
• Ensure that parking facilities management companies adhere to contractual agreements including standards of operations security management and maintenance guidelines.
• Serve as the liaison between the City the parking management company lessees and the general public; serve as the point of contact for work projects to maintain safety and minimize public impact.
• Review and investigate damage claims and make claim resolution recommendations.

Surface Parking Maintenance

• Conduct field observations and evaluate record report and track conditions.
• Coordinate schedule and record lot repairs including crack-filling potholes resurfacing guardrails bollards lighting and landscape maintenance.
• Develop and maintain positive neighborhood relations with residents and businesses.
• Record and maintain official lot property reports and other record files.
• Monitor and oversee lot maintenance and snow removal contracts contractors and work performance.
• Ensure compliance with parking permits meters and leases.

Parking Meter Program Administration

• Manage and administer 6000-plus on-street parking meter programs including management of contracts.
• Administer four vendor contracts for meter maintenance parts coin collections and coin counting.
• Monitor market rate parking changes locally and nationally.
• Accurately account for parking revenues derived from several meter sources.
• Monitor parking data technology updates and systems to ensure that smart meter programs meet the needs of parking users.
• Understand and troubleshoot parking meter-related cellular communication malfunctions with City staff and vendors.
• Investigate and respond to meter complaints from elected officials the general public and staff.
• Monitor use data to identify nonfunctioning meters and schedule repairs.
• Respond to special events and construction permits for timely meter hooding and de-hooding.

The Parking Services Supervisor must be willing and able todo the following:

• Respond to emergency call-outs and report within 60 minutes or fewer at any time during the day or night any day of the week for storm response snow and ice control operations and other emergencies.
• Be on-call beyond standard business hours to respond to various emergencies including working extended hours weekends and holidays to accommodate snow and ice control operations.
• Withstand prolonged exposure to variable and extreme weather conditions including rain wind excessive heat intense cold and snow.
• Travel to all parts of the City of Milwaukee in variable weather and environmental conditions to conduct field work. Walk distances climb stairs and see and hear all types of traffic.
• Lift or move up to 20 pounds frequently and exert up to 50 pounds of force occasionally.

1. Bachelors degree in business management architectureengineering construction management public administration or a related fieldfrom an accredited college or university.

2. Two years full-time professional experience performingduties related to the essential functions of this position inany of thefollowing:

• parking/mobility or transportation industry;
• the building trades;
• property management;
• inspection code compliance and plan examination;
• or facilities maintenance operation and repair including custodial operations heating ventilationair conditioning electrical plumbing and/or automated building controls.

• Parking/mobility or transportation industry supervision/management experience.
• Licensed as an inspector and/or credentialed in a construction trade.
• Project management experience.
• Experience managing contracts and field operations.
• Experience supervising staff particularly field personnel.

Technical

• Knowledge of transportation policy parking ordinances and public safety.
• Knowledge of public administration and general business practices.
• Knowledge of mechanical electrical and structural building issues.
• Knowledge of contracts accounting and budgeting.
• Knowledge of project management principles and the ability to coordinate projects.
• Proficiency using Microsoft Office Suite including spreadsheets word processing and email.
• Proficiency using smartphones and cameras.
• Ability to learn MicroStation and the geographic information systems (GIS) to perform schematic drawing and electronic mapping.
• Ability to read and interpret job-related documents such as ordinances and technical material.
• Ability to maintain detailed and accurate records.

Communication and Interpersonal

• Written communication skills to prepare clear and concise business correspondence and reports.
• Verbal communication skills to effectively present information and respond to questions from the public other agencies and elected officials with tact and diplomacy.
• Knowledge of customer service best practices and the ability to effectively integrate them into operational processes.
• Conflict resolution skills and the ability to remain calm in stressful situations.
• Ability to work independently and as part of a team.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.
• Ability to effectively work with contractors lessees City managers government officials and the public.

Supervisory

• Knowledge of leadership principles and best practices for selecting supervising and motivating employees.
• Ability to plan and coordinate the work of others.
• Ability to coach and train staff to accomplish goals.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully are valued for their strengths and feel that they can safely express themselves.
• Ability to maintain confidentiality regarding personnel matters.

Judgment and Professionalism

• Scheduling planning and organizational skills.
• Analytical and problem-solving skills to be able to address complex parking facility and management issues.
• Ability to recognize and resolve problems effectively.
• Ability to use sound judgment when making decisions.
• Organizational and time management skills to be able to plan and accomplish work within deadlines.
• Ability to meet competing challenging and ever-changing priorities.
• Honesty integrity and responsible stewardship of City of Milwaukee resources.
• Ability to maintain confidentiality.

The current salary range (Pay Range 1FX) is$72768-$95390annually and the current resident incentive salary range for City of Milwaukeeresidents is$75679-$99206 annually.Appointment above the minimumis possible based upon level of experience and other qualifications and issubject to approval.

In accordance with the City of Milwaukee Salary Ordinance:

• The incumbents of positions in this class if certified by the Commissioner of Public Works as being when appropriate regularly involved in snow and ice control operations which result in an excessive amount of overtime work shall receive 4.8% additional biweekly salary as compensation for such overtime work.