Order Management Intern

Core Responsibilities

• Partner with Customer Operations Sales and Brand teams to learn about customer requirements order deadlines promotional activity and service expectations.

• Support daily order management activities and gain exposure to the end-to-end order fulfillment process.

• Assist with monitoring customer orders and tracking order status to help ensure timely processing and delivery.

• Work with Logistics and Distribution teams to understand inventory flow product availability and fulfillment operations.

• Gain exposure to inbound and outbound distribution activities including receiving inventory management order processing and shipping.

• Assist in identifying and escalating issues that may impact customer orders or delivery performance.

• Support efforts to maximize order fill rates and meet customer expectations.

• Help respond to customer and internal inquiries regarding order status product availability and service-related questions.

• Participate in investigating order fulfillment issues and learning root-cause problem-solving techniques.

• Maintain accurate records and support data integrity within order management systems.

• Assist with reporting analysis and process improvement projects related to customer operations and fulfillment performance.

• Support additional projects and assignments that provide exposure to broader operations and supply chain functions.

Requirements

• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Customer-focused mindset with a commitment to service excellence.
• Curiosity initiative and a willingness to learn.
• Ability to multitask in a fast-paced high-volume environment.
• Self-starter capable of working independently with minimal supervision and collaboratively across multiple departments.
• Physical ability to perform repetitive tasks sit or stand for long periods bend squat and lift/push/pull up to 50 lbs.

The hourly rate for this position is $15.92.

Movado Group Inc. is an equal opportunity employer. It prohibits discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any other legally protected status in accordance with applicable federal state and local laws.