OperatorReceptionist

Job Description

Job Title: Operator / Receptionist

Department: Operators and Receptionists

FLSA status: Non-Exempt

Reports to: Personnel Resource Manager

Prepared by: James Womack

SUMMARY

Intercepts and routes incoming calls. Provides basic information to callers in a courteous and professional manner. Receives customers at dealership determines the nature of their business and directs customers to their destination.

ESSENTIAL DUTIESinclude the following. Other duties may be assigned.

• Operates a multi-line phone system.
• Answers all incoming calls in a prompt polite professional manner transferring them to the appropriate person or department quickly or operating the dealership paging system to call individuals to the phone.
• Screens incoming calls for the General Manager. When requested by the General Manager takes detailed messages including callers name telephone number time of call and basic subject of call and delivers to General Manager in a timely manner.
• Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
• Notifies IT department of any problems with the phone system. Notifies IT of all new employees and associated extensions for voice mail set up.
• Updates and distributes dealership phone directories as needed.
• Assists in dealership mailings from Accounts Receivable or Sales Department. Signs folds mailings and stuffs envelopes as needed.
• Performs duties of Service Receptionist or Bodyshop Administrative Assistant during either of their absences. Assists with posting invoices in Parts as required.
• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Communicates with customers in a professional friendly and efficient manner.
• Assembles delivery packets for new car deliveries and applications for job applicants.
• Logs outgoing express/overnight delivery items.
• Phones customers to inform their license plates are ready for pickup. Notes results of phone call on envelope holding plates. Files license plates alphabetically by customers last name. Periodically re-calls customers who have not picked up their license plates. Mails license plates to customers who have not picked up their license plates after three weeks.
• Sorts files and disposes of dead deals in compliance with regulations.
• Files handbooks and spare keys alphabetically and numerically.
• Safeguards and signs out jump boxes.
• Signs out the gas credit card and collects fuel receipt upon return.
• Cares for dealership fish.
• Decorates dealership at holidays to create a festive environment for customers.
• Performs clerical duties as assigned.
• Maintains professional appearance and neat work area.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or General education degree (GED).

LANGUAGE SKILLS

Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES LICENSES REGISTRATIONS

Valid Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands to finger handle or feel; reach with the hands and arms; talk and hear. The employee is occasionally required to stand.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.