Operations Support Specialist

Under the leadership of the Director of Operations the Operations Support Specialist supports forecasting billing and operational activities to help ensure efficiency and accuracy across the sales-to-operations process. This role assists with billing inquiries forecasting updates in Certinia reporting activities and operational process improvements. This position is full-time exempt and remote based in the United States (or located at QAD Redzones Corporate Headquarters in Miami FL).

Key Responsibilities

• Support sales-to-operations forecasting and project execution activities in Certinia.
• Assist with billing inquiries and escalations ensuring timely follow-up and resolution.
• Support month-end reporting and project closure processes.
• Coordinate customer recognition programs in partnership with vendors and Implementation teams.
• Identify opportunities for process improvements in billing forecasting and operational workflows.
• Collaborate cross-functionally with Finance Sales Implementation and Operations teams to support project execution.
• Maintain reporting tools and dashboards to track forecasting accuracy and operational performance.
• Provide administrative and operational support for operational efficiency initiatives.
• Other duties as assigned.

Qualifications :

• Experience supporting forecasting billing or operational processes.
• Familiarity with Certinia or similar ERP/CRM platforms preferred.
• Strong attention to detail and organizational skills.
• Analytical and problem-solving skills with the ability to manage multiple priorities.
• Basic understanding of accounting and revenue recognition processes preferred.
• Strong written and verbal communication skills.
• Ability to work independently in a fast-paced high-growth environment.
• Proficient in MS Office Suite (Excel Word Outlook PowerPoint).

Education/Experience

• BA/BS in Business Finance Accounting Operations or related field preferred.
• Minimum 23 years of experience in operations billing forecasting or related support roles.
• Experience working within ERP or CRM systems preferred.

Additional Information :

Compensation Package:

• Base pay range:  $70000 - $80000 USD Annual (12 Months) 
• Placement within our pay range will vary based on knowledge skills experience and market location variations as well as internal peer equity
• U.S. benefits package includes medical dental and vision coverage a 401(k) plan with company match short-term and long-term disability coverage life insurance paid-time off parental leave flexible spending accounts and employee assistance program.

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QADs vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. 

#LI-Remote

Remote Work :

Yes

Employment Type :

Full-time