Operations Supervisor Data Entry and Imaging

Title: Operations Supervisor - Data Entry and Imaging

State Role Title: Gen Admin Supv I/Coord I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location:Westmoreland

Agency Website: Type: General Public - G

Job Duties

Virginia Taxs Office of Tax Processing is seeking a highly experienced Operations Supervisor to lead two shifts of data entry operators within a highvolume fastpaced production environment. This role oversees 50 to 100 staff responsible for entering data from approximately 1.8 million tax returns and 1.1 million checks each year as well as managing a highspeed scanning operation that generates nearly 10 million images of returns payments and correspondence annually. The Operations Supervisor will play a crucial role in planning and monitoring daily workflows allocating assignments across multiple systems setting and adjusting work schedules to meet production goals and maintaining detailed productivity reporting for both staff and systems.


Anticipated hiring range is commensurate with experience up to$72000

This position is located in Richmond VA at our Westmoreland location.



As a member of the Virginia Tax team you can expect additional benefits such as:

Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
12 Paid State holidayson top of vacation sick volunteer and personal leave!
Comprehensive and affordablehealth benefits.
Got student loans You may be eligible for thePublic Service Loan Forgiveness program.
Participation in the Virginia Retirement SystemVA 457 Deferred Comp andmore.



At Virginia Tax

We are dedicated resourceful individuals who strive to exceed our customers only do we serve the public we are the public. We are a part of a community that cares about and celebrates each other promotes opportunities for growth within a stable environment and supports a healthy work-life balance.

What we do matters. So do you.

Minimum Qualifications

Considerable experience supervising staff in a high volume production environment

Experience leading staff in a multiple system environment providing training in the functional use of those system

Ability to plan and organize work handle multiple tasks and adjust priorities as necessary

Ability to analyze workflow issues and resolve problems and resolve bottlenecks

Ability to assess the effectiveness of current operating procedures and recommend changes

Additional Considerations

Experience leading data entry operators/activities

Experience with taxes accounting or other relevant fields

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws rules and regulations.

The VirginiaDepartment of Taxationwelcomes all applicantspermanentlyauthorized to work in the United States.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history tax compliance and DMV driving record (if applicable) checks.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race sex color national or ethnic origin religion genetics age veteran status political affiliation or disability.

Reasonable accommodations are available to applicants with disabilities if requested during the application and/or interview process. If accommodations are needed please contact Human Resources at .

Virginia Tax participates in E-Verify.

Consideration for an interview is based solely on the information within the application and/or resume.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability use this link:Career Pathwaysfor Individuals with Disabilities or call DARS at or DBVI at .

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone:

Email: