Operations Manager, Valet

SP a Metropolis company is an artificial intelligence company for the real world. We

use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

What youll do

• Deliver premier customer service to our clients. Resolve client requests and concerns efficiently.
• Ensure proactive communication with clients regarding opportunities to improve operations.
• Supervise valet attendant relations with clients to ensure that complaints disagreements or misunderstandings about rates or services are resolved diplomatically.
• Hire develop train and supervise a team of employees.
• Identify proper staffing levels to complete duties deliver superior customer service and perform daily job functions.
• Ensure that proper parking security and cash control procedures are followed.
• Maximizing profitability through revenue development facility marketing cash control procedures expense reviews and managing the operations budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable payroll and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

What you need

• Demonstrates ability to lead manage and motivate team members.

• Passionate about customer service and client satisfaction.

• Prior experience developing budgets and P&L (Profit and Loss) review a plus.

• Ability to react and problem-solve quickly.

• Experience using various computer applications/systems (e.g. Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued drivers license with a current address and acceptable driving record.

Salary Range: $89000 - $92000 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color ancestry religion sex age national origin citizenship status marital status sexual orientation veteran status gender identity disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.