Operations Manager | HVAC Warranty & Manufacturing | Tech Vertical | Tulsa, OK

Sutherland is seeking an experienced Operations/Account Manager to oversee one of our growing Warranty & Manufacturing programs within our Tech Vertical. The program will focus on B2C residential HVAC technical troubleshooting for smart home applications/thermostats customer inquiry resolution warranty registration processing fee collection and dealer referrals across our clients residential brands.

In this role youll get to:

• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Improve the company: Make recommendations to enhance processes and boost ease and efficiency
• Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
• Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge

Qualifications :

• 5 years Operations Management experience within the tech domain/vertical - residential HVAC operations leadership is preferred
• Warranty or Manufacturing experience w/in tech space is highly desirable 
• Ability to coach mentor & develop direct reports to meet/exceed client KPIs/metrics
• Must be able to work onsite in Tulsa OK (must be based in/near Tulsa OK area)
• Experience managing program headcount of 100 or more
• Open to minimal travel - up to 2x per year on average 
• Strong verbal and written communication skills
• Solid business acumen along with client-facing experience

Additional Information :

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

No

Employment Type :

Full-time