Senior Operations Manager-(ITAD Operations)

About PlanITROI and the Center of Excellence

Since 2001 PlanITROI has been a global leader in Reverse Logistics IT Asset Disposition Asset Recovery Repair Refurbishment and Lifecycle Services for OEMs retailers enterprises educational institutions and businesses of all sizes. Today we are building something bigger!

The worlds greatest Repair and Refurbishment organization for ITAD and Lifecycle Services.

At the heart of our mission is our Center of Excellence in Youngsville North Carolina where returned retired and idle IT assets are refurbished and transformed into high-quality certified technology solutions that extend product lifecycles maximize value recovery and make technology more affordable and accessible.

The work we do gives computers laptops tablets and other devices a second life and gives businesses students families and communities greater access to the technology they need.

Our clients trust us to protect their data recover value from their retired IT assets meet the highest compliance standards and support the circular economy. But our mission goes beyond processing equipment. We are building a future-ready operation powered by quality accountability innovation automation training and people who take pride in doing meaningful PlanITROI a retired device is not the end of the story. It can become someones opportunity.

We are looking for teammates who want to be part of building the future!

Senior Operations Manager

Mission: The mission of this role is to drive operational precision throughput and compliance across internal teams and external vendors so that every ITAD project is delivered on time to spec and in full regulatory compliance while continuously improving processes through Lean/Six Sigma methodologies.

Position Summary

The Senior Operations Manager leads and executes operational projects within a high-volume IT Asset Disposition environment translating program requirements into structuredtrackable workflows that move seamlessly through receiving processing data destruction refurbishment quality control and final disposition. This role ensures all operational projects are delivered with precision consistency and full compliance coordinating closely with internal operations teams and external vendors to support efficientscalable execution.

This individual serves as a primary operational leader between internal production functions and external vendors and partners ensuring materials services and deliverables meet operational timelines quality standards and regulatory requirements.

The ideal candidate is a leader and coach who can drive accountability and results while bringing strong operational discipline Lean/Six Sigma thinking and experience in manufacturing or industrial operations where precision throughput and process control are critical.

Key Responsibilities

Operational Ownership & Execution

• Own the full lifecycle of operational projects from initiation through completion and reporting.
• Translate program requirements into clearly defined operational workflows and production plans.
• Serve as the primary operational liaison between internal teams and external vendors.
• Ensure all project milestones deliverables and SLAs are consistently met.

Operational Coordination & Vendor Management

• Daily execution across Receiving Data Destruction Refurbishment Quality Control Inventory Shipping and external vendor partners.
• Manage vendor workflows service execution and material movement to support production schedules.
• Monitor workflow progression through internal systems and ensure accurate asset tracking across internal and external touchpoints.
• Identify and resolve operational bottlenecks involving vendor dependencies and internal constraints.
• Partner with production leadership to align capacity scheduling and vendor support.

Process Optimization & Continuous Improvement

• Apply Lean Six Sigma and continuous improvement methodologies to enhance workflow efficiency and execution.
• Identify waste inefficiencies and process gaps across internal operations and vendor-supported processes.
• Support standardization of operational processes across programs and vendor interactions.
• Contribute to automation and systems improvement initiatives within production environments.

Documentation Reporting & Compliance

• Maintain accurate project documentation dashboards and status reporting.
• Provide proactive updates to internal stakeholders regarding operational and vendor performance.
• Ensure all processes and documentation support audit readiness for NAID R2v3 ISO 9001/14001/45001 standards.
• Support adherence to all data security and environmental compliance requirements.

Vendor & Internal Stakeholder Coordination

• Participate in operational planning sessions vendor reviews and internal project meetings.
• Manage vendor expectations regarding timelines scope capacity and operational constraints.
• Support internal account sales and operations teams by ensuring execution aligns with program requirements and service standards

Qualifications and Experience

• 5-7 years of project management experience in manufacturing logistics operations or technical services.
• 5 years of training teaching and coaching teams of at least 100 people and holding those accountable to daily goals.
• Experience in ITAD electronics lifecycle services or distributed IT hardware environments is a plus.
• PMP certification or other formal project management credential preferred.
• Strong background in structured project management methodologies.
• Experience in manufacturing production or industrial environments.
• Lean Six Sigma experience or certification.
• Familiarity with regulated environments. (R2v3 NAID ISO standards)
• Experience managing external vendors or third-party service providers in an operational context.
• Strong organizational planning and multitasking abilities.
• Excellent communication skills across technical and operational stakeholders.
• Experience using ERP Inventory Management Systems or workflow/project management systems.
• Strong ownership mentality and accountability for outcomes.
• Analytical and process-driven decision-making skills.
• Ability to manage multiple complex projects simultaneously.
• Continuous improvement mindset focused on efficiency and scalability
• Strong cross-functional collaboration skills.
• Calm structured execution in fast-paced production environments.
• Experience supporting production optimization initiatives.
• The ability to stand walk and lift to 50lbs occasionally.

Why Join PlanITROI

At PlanITROI you are not just managing compliance programs you are helping build one of the most advanced secure and operationally disciplined IT Asset Disposition (ITAD) repair and refurbishment organizations in the role offers the opportunity to directly influence the systems standards certifications automation and operational excellence that power a rapidly scaling global business. You will play a critical role in protecting customer trust strengthening environmental responsibility supporting secure data destruction and building the worlds greatest repair and refurbishment operation.

This is an opportunity for someone who is an expert at improving operations solving complex compliance challenges and creating scalable processes that directly impact business performance customer confidence and environmental responsibility. If you are highly organized operationally driven passionate about compliance and continuous improvement and excited to help shape the future of ITAD and technology lifecycle services PlanITROI may be the right place for you!

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PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.