Operational Engineer – Wireless Messaging (SMSMMS)
Job Location:
Job Location:
Ridgeland, SC - USA
Yearly Salary:
USD 100000 - 120000
Yearly Salary:
Posted on:
23 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This position is fully on site in Ridgeland MS (no remote or hybrid)
Job Summary
We are seeking an Operational Engineer with hands-on experience in wireless messaging systems specifically SMS and MMS. The role involves monitoring troubleshooting and optimizing messaging platforms ensuring high availability reliability and performance across telecom networks.Key Responsibilities
Job Summary
We are seeking an Operational Engineer with hands-on experience in wireless messaging systems specifically SMS and MMS. The role involves monitoring troubleshooting and optimizing messaging platforms ensuring high availability reliability and performance across telecom networks.Key Responsibilities
- Monitor and maintain SMS/MMS platforms gateways and messaging infrastructure.
- Troubleshoot delivery issues across carrier networks and aggregators.
- Analyze logs delivery receipts (DLRs) and message flows to identify failures.
- Ensure uptime system performance and SLA compliance.
- Work with telecom protocols such as SMPP MM7 HTTP APIs and signaling systems.
- Collaborate with carriers vendors and internal teams for issue resolution.
- Perform root cause analysis (RCA) and implement preventive measures.
- Support deployments upgrades and configuration changes.
- Maintain operational documentation and runbooks.
- Participate in on-call rotation for incident response.
- 37 years in telecom messaging or wireless operations.
- Strong experience with:
- SMS/MMS protocols: SMPP MM7 SS7 (preferred) Diameter (nice-to-have)
- Messaging platforms (e.g. OpenMarket Syniverse Twilio or similar)
- Knowledge of:
- Routing delivery receipts message encoding (GSM Unicode)
- Carrier connectivity and interworking
- Experience with log analysis and monitoring tools (e.g. Splunk ELK Grafana).
- Basic scripting skills (Python Bash or similar) for automation.
- Familiarity with Linux/Unix systems.
- Understanding of networking fundamentals (TCP/IP firewalls VPNs).
- Experience in Tier 2 / Tier 3 telecom support.
- Exposure to cloud platforms like Amazon Web Services or Google Cloud Platform.
- Knowledge of 4G/5G messaging evolution (RCS is a plus).
- Experience working with messaging APIs from Twilio or similar providers.
- ITIL certification or incident management experience.
Required Experience:
Senior IC
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