Online Community Coordinator

As an Online Community Coordinator youll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. As a Coordinator you will be passionate about fostering safe supportive and engaging spaces where members can connect learn and share their this role youll support the daytoday operations content scheduling and engagement of our online customer communityhelping build a respectful welcoming environment where members feel heard supported empowered and celebrated.

The ideal candidate is an empathetic proactive communicator and creative thinker with a strong customerfirst mindset. You bring fresh ideas collaborate effectively as a team player and enjoy engaging with people guiding conversations and shaping experiences that empower members and strengthen meaningful connections while ensuring interactions remain positive helpful and aligned with community guidelines.

What youll do

• Monitor and moderate conversations to maintain a respectful welcoming environment and uphold the community guidelines 
• Contribute to community engagement by participating in members posts polls and prompts and discussion threads that spark conversation and connection.
• Help foster real-time engagement by welcoming new members responding to comments and encouraging participation in discussions.
• Real-time review of all feeds and spaces for accuracy safety and quick responsiveness including direct messages from members
• Identify and address inappropriate content misinformation or guideline violationsescalating issues to internal teams when needed
• Protect members from harm identifying harmful trends and reporting threats or serious violations to administration.
• Collaborate with teammates across departments to support engagement campaigns and community initiatives.
• Review reported content and/or members and determine next steps including issuing warnings or banning users.
• Document moderation actions and maintain accurate records to support consistent community standards and processes.
• Help maintain and update community resources such as FAQs guides and pinned content so members can easily find helpful information.

Qualifications :

What youll bring

• Enthusiastic self-starter with up to 2 years of relevant experience in marketing customer experience content community or a related field. Bachelors degree preferred.
• Strong storytelling and writing skills with the ability to craft engaging contentsuch as posts polls and Q&Asthat spark conversation and foster a vibrant inclusive community.
• Clear confident communication skills across written verbal and interpersonal formats.
• Empathy and a customer-first mindset with a passion for understanding supporting and advocating for consumers.
• Strong organizational and time management skills with the ability to handle multiple tasks shift priorities and meet deadlines.
• High attention to detail and a commitment to delivering high-quality accurate work.
• Proactive and resourceful with initiative a learning mindset and the ability to solve problems independently.
• Comfortable using tools like Outlook Excel and Google Workspace.

Additional Information :

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical dental and vision with HSA and FSA options  
• Competitive vacation and sick time off as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program Talkspace and fitness discounts
• Up to $5250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve change the future.

At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 3000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona California and Texas. We are strategically growing our teams with more remote work-from-home opportunities every day to better serve our members. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.

Remote Work :

No

Employment Type :

Full-time