Office Manager
Job Location:
Job Location:
Springfield, VT - USA
Yearly Salary:
$ 55000 - 65000
Yearly Salary:
Posted on:
5 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Office Manager
Position Summary
Team Olson believes together we can make today better! As the Office Manager you will play a pivotal role in leading all office operations and ensuring timely delivery of all office process functions. This position involves a diverse range of responsibilities from scheduling and customer service to financial administration compliance documentation HR support and other duties as necessary. This role ensures seamless coordination between clients field teams and insurance partners leveraging job mgmt software for all project management compliance and documentation tracking. General office duties such as drafting correspondence filing and creating reports are also included within this role.
Key Responsibilities
Project Setup & Assessment
Manage office team including Administrative Assistants Receptionist/Dispatchers and Accounting AP/AR Administrators.
Maintain professional office culture.
Develop recruit and see to the retention of team personnel maintaining the Team Olson way.
Assist with customer service and management of customer experience
Coordinate franchise interdepartmental communication and activities.
Ensure delivery of appropriate training to all office personnel.
Monitor National Accounts program certification compliance.
Review office Key Performance Metrics (KPM) to meet franchise goals/targets.
Complete application process for Vendor programs.
Ensure proper certification documentation is submitted to TPAs as required
Manage and maintain local and SERVPRO compliance information for the Storm Program.
Manage subcontractor certifications insurance and other documentation needs.
Submit vendor and subcontractor requests through job management software for centralized tracking and maintain insurance and licensing
Track all vendor approvals and compliance documentation.
Ensure approved Subcontractor bills are submitted for processing weekly
Complete daily bookkeeping activities.
Monitor federal/state compliance and training completion regarding risk management.
Act as the Subject Matter Expert for all office related technology and processes.
Complete employee onboarding/offboarding process interviews documentation and files including background checks
Ensure employment file and record accuracy including insurance and workers comp claims
Facilitate completion of annual reviews.
Oversee franchise compensation and staffing plan.
Administer payroll and timely completion of payroll allocations
Facilitate and maintain office division annual plan and manage performance.
Other Duties as deemed appropriate for the role by Team Olson Leadership
Qualifications
Proven ability to oversee multiple tasks simultaneously.
Excellent communication organization and client service skills.
Strong attention to detail documentation and compliance accuracy.
Effective decision-making and problem-solving skills.
Able to work independently and collaboratively.
Working knowledge of current business software technologies
Work Environment
This position is situated within a professional office setting. While the primary duties of the role are performed in a seated position some movement throughout the office may be required. Occasional tasks may involve the handling of office supplies files or packages with a maximum weight of 10 pounds. The role necessitates the routine operation of standard office equipment including computers telephones and photocopiers.
Reports To: MUO Market Leader
Direct Reports:
Administrative Assistants
AP/AR Administrators
Receptionist/Dispatchers
Dotted Line Support
MUO Leadership
MUO Project Manager
Director of Administration
Director of Operations Support
Executive Administration
Compensation: $55000.00 - $65000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO Springfield/Greene County Nixa/Branson you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
IC
About Company
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
