Network Engineer II

Harris County

Job Location:

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Position Description

Harris County Public Library (HCPL) - History

The Harris County Public Library (HCPL) system established in 1921 began as a collection of smalllibraries located in stores post offices and private homes. Over the years it has grown into a robustnetwork comprising 26 branch libraries two technology service centers and two partner locationsthat provide collection and circulation services. HCPL serves the communities of unincorporatedHarris County and cities without independent library systems.

In 2024 HCPL received the prestigious National Medal for Museum and Library Service the highesthonor awarded to libraries in the United States. Bestowed annually by the Institute of Museum andLibrary Services (IMLS) this award recognizes institutions that deliver exceptional service to theircommunities. The library was recognized for innovative initiatives like HCPL Connected Enhanced Library Cards and its Mobile Outreach Librarian program.

HCPL is also recognized as one of the best places to work offering a supportive and inclusiveenvironment that fosters innovation collaboration and professional growth. Its dedication toemployee well-being diversity and community impact makes HCPL more than just a workplaceitswhere individuals can grow inspire and contribute to meaningful change.

What you will do at Harris County Public Library:

This role performs intermediate level technology systems systems network and technical support duties to support secure reliable and effective IT operations. The role supports technology services across infrastructure locations including remote sites and site-to-site VPN; networks systems administration enterprise applications cybersecurity help desk operations data and analytics and IT governance. Independently resolve routine to moderately complex issues provide level two technical support coordinate with users and IT teams and escalate complex or high-risk matters as appropriate.

Duties & Responsibilities:

Selects supervises and coaches assigned staff
Provides leadership and coordinates schedules and workflow for effective service delivery
Provides for the training and motivation of staff to make full use of individual capabilities and to meet changing system demands
Establishes work rules and performance standards trains and coaches performance and initiates and implements disciplinary actions as warranted
Provides intermediate-level support for technology services including infrastructure networks systems administration enterprise applications cybersecurity help desk operations data/analytics and IT governance.
Administers user accounts access rights system permissions and related access control activities in accordance with organizational security compliance and identity management standards.
Provides level two support for network infrastructure including switching routing firewalls wireless systems telephony IP-based video and related media technology solutions.
Performs intermediate network engineering functions including configuration troubleshooting testing monitoring maintenance and support of switches routers firewalls and related network components.
Monitors system and network performance alerts logs dashboards and operational indicators to identify analyze resolve or escalate service issues performance concerns and security events.
Performs routine system patching updates configuration changes and scheduled maintenance activities in accordance with approved change management configuration and security standards.
Supports backup processes by monitoring backup activity verifying completion documenting exceptions and assisting with recovery activities as assigned.
Investigates troubleshoots and resolves routine to moderately complex incidents and service requests involving systems networks applications hardware software user access and connectivity.
Provides advanced technical support for enterprise and remote locations through site-to-site VPN including installation maintenance troubleshooting and repair of personal computer hardware software peripherals and related equipment.
Leads coordinates and provides technical guidance to help desk and field support staff to promote timely resolution of service requests with minimal disruption to users and operations.
Applies organizational policies procedures cybersecurity standards network standards access control requirements and IT governance practices to support secure and compliant technology operations.
Communicates technical information service status resolution steps and user guidance clearly and professionally to employees IT staff vendors and management.
Maintains accurate documentation including system records network information procedures work logs ticket notes configuration records and other materials necessary to support operational continuity and audit readiness.
Coordinates with internal teams external vendors and end users to resolve technical issues support business needs and complete assigned work within established service expectations.
Escalates complex sensitive high-risk or unresolved technical matters in accordance with established procedures and scope of authority.
Maintains current technical knowledge in systems administration networking cybersecurity monitoring tools enterprise applications help desk practices and IT service management.
Performs other related duties as assigned.

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 30wpm and 80% accuracy.
Please see testing instructions in the General Information section below.

Education:

Bachelors degree from an accredited university

Experience:

Three (3) years of progressively responsible experience in systems administration network administration technical support help desk operations cybersecurity infrastructure support or a closely related technology function.
One (1) year supervisory or lead worker experience.
Must possess or be able to obtain required job-related certifications credentials or training within the timeframe established by the department if applicable.

Additional Requirements:

Unofficial copies of transcripts are required along with the application.
Available and reliable transportation for work-related duties.
Valid Texas drivers license and ability to travel to assigned work locations including remote sites as required by the position.
Candidates must complete a clerical skills test and achieve a minimum typing speed of 80% aptitude 30 WPM with at least 80% accuracy

Knowledge Skills & Abilities

Advanced knowledge of administration including system tools procedures monitoring maintenance patching backup recovery and incident response practices
Network infrastructure concepts and support practices including switching routing firewalls wireless systems telephony and IP-based video or media solutions
User account administration identity management access control permissions management cybersecurity principles and related security requirements
Help desk field support and enterprise technology support practices including ticketing prioritization escalation user support hardware software operating systems peripherals and enterprise applications
IT governance change management configuration management documentation standards audit readiness expectations compliance requirements and applicable organizational policies and procedures
Independently perform advanced systems administration network support and technical support work in accordance with established policies procedures standards and supervisory direction
Analyze technical issues determine appropriate corrective action resolve routine to moderately complex matters and escalate issues based on complexity urgency risk authority and business impact
Apply cybersecurity access control network IT governance and operational standards consistently while maintaining confidentiality of sensitive user system security and operational information
Provide supervisory oversight leadership coordination training and technical guidance to help desk and field support staff including assigning work monitoring progress supporting performance expectations and promoting timely resolution of service requests
Work professionally with employees management vendors and IT personnel across enterprise and remote locations while supporting operational continuity and user service needs
Adapt to changing technology needs maintain accurate and timely documentation exercise sound judgment and accountability
Ability to maintain confidentiality when dealing with sensitive information
Understand the organizational mission
Uses sound judgment and discretion to demonstrate a sense of responsibility for the success of the group
Communicate clearly and concisely both orally and in writing using appropriate English grammar and syntax
Advanced skill in utilizing a personal computer and associated software programs with advanced knowledge in MS Office Suite (Word Excel PowerPoint Outlook)
Ability to use personal mobile devices for our Multifactor Authentication process.

NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Preferences

Experience:

Public sector library government enterprise or multi-site technology support experience. (preferred)
Experience with IT governance audit readiness Network Address Translation cybersecurity compliance Palo Alto Next Generation Firewall Active Directory Dynamic Host Configuration Protocol Domain Name System vendor coordination SolarWinds and enterprise technology service delivery. (preferred)

Language:

Bilingual (preferred)

Certifications:

Relevant professional certification such as CompTIA Network Security Server Cisco CCNA Microsoft ITIL or other certification related to systems administration network administration cybersecurity or IT service management.(preferred)

General Information

the above link to the HRRM Clerical Skills Test registration page

Click on Apply to submit your request for testing

You will receive a test invitation and instructions via e-mail within 48 hours

You will have no more than 5 calendar days to access and complete testing

Your score will be automatically uploaded to your application

The test may be taken once every 30 days

Most recent test scores are retained for up to 6 months

Position Type and Typical Hours of Work:

Full-Time Regular 40 hours a week
Work is primarily performed in an office environment with extended periods of computer use. Occasional travel to branch locations or meetings may be required. The position is generally scheduled Monday through Friday. May require attendance at evening meetings or off-site meetings.

Work Environment and Physical Demands:

Driving: Available and reliable transportation for work-related duties
Office Equipment: Daily use of a computer keyboard copier scanner printer calculator phone (desk and cell). Daily use of software programs including Microsoft Office Suite Outlook Word Excel and GPS.
Physical Activities: Sits for long periods; light physical activity that may include walking sitting standing stooping bending reaching lifting and carrying
Lifting: Ability to lift carry and exert up to 25 pounds. Occasionally lifts carries and exerts up to 40 pounds
Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones communicate conversation and respond to verbal inquiries.
Exposure to Environmental Conditions: The position generally works in an office setting with overhead lighting and long periods of screen time.

Reporting Relationships:

Reports to Position: Division Director Information Technology
Supervises Positions: Field Technician Network Engineer I

Work Location:

HCPL Administration 5749 South Loop E Houston TX 77033

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Position DescriptionHarris County Public Library (HCPL) - HistoryThe Harris County Public Library (HCPL) system established in 1921 began as a collection of smalllibraries located in stores post offices and private homes. Over the years it has grown into a robustnetwork comprising 26 branch librarie...

Position Description

Harris County Public Library (HCPL) - History

What you will do at Harris County Public Library:

Duties & Responsibilities:

Selects supervises and coaches assigned staff
Provides leadership and coordinates schedules and workflow for effective service delivery
Provides for the training and motivation of staff to make full use of individual capabilities and to meet changing system demands
Establishes work rules and performance standards trains and coaches performance and initiates and implements disciplinary actions as warranted
Provides intermediate-level support for technology services including infrastructure networks systems administration enterprise applications cybersecurity help desk operations data/analytics and IT governance.
Administers user accounts access rights system permissions and related access control activities in accordance with organizational security compliance and identity management standards.
Provides level two support for network infrastructure including switching routing firewalls wireless systems telephony IP-based video and related media technology solutions.
Performs intermediate network engineering functions including configuration troubleshooting testing monitoring maintenance and support of switches routers firewalls and related network components.
Monitors system and network performance alerts logs dashboards and operational indicators to identify analyze resolve or escalate service issues performance concerns and security events.
Performs routine system patching updates configuration changes and scheduled maintenance activities in accordance with approved change management configuration and security standards.
Supports backup processes by monitoring backup activity verifying completion documenting exceptions and assisting with recovery activities as assigned.
Investigates troubleshoots and resolves routine to moderately complex incidents and service requests involving systems networks applications hardware software user access and connectivity.
Provides advanced technical support for enterprise and remote locations through site-to-site VPN including installation maintenance troubleshooting and repair of personal computer hardware software peripherals and related equipment.
Leads coordinates and provides technical guidance to help desk and field support staff to promote timely resolution of service requests with minimal disruption to users and operations.
Applies organizational policies procedures cybersecurity standards network standards access control requirements and IT governance practices to support secure and compliant technology operations.
Communicates technical information service status resolution steps and user guidance clearly and professionally to employees IT staff vendors and management.
Maintains accurate documentation including system records network information procedures work logs ticket notes configuration records and other materials necessary to support operational continuity and audit readiness.
Coordinates with internal teams external vendors and end users to resolve technical issues support business needs and complete assigned work within established service expectations.
Escalates complex sensitive high-risk or unresolved technical matters in accordance with established procedures and scope of authority.
Maintains current technical knowledge in systems administration networking cybersecurity monitoring tools enterprise applications help desk practices and IT service management.
Performs other related duties as assigned.

Harris County is an Equal Opportunity Employer

Requirements

Education:

Bachelors degree from an accredited university

Experience:

Three (3) years of progressively responsible experience in systems administration network administration technical support help desk operations cybersecurity infrastructure support or a closely related technology function.
One (1) year supervisory or lead worker experience.
Must possess or be able to obtain required job-related certifications credentials or training within the timeframe established by the department if applicable.

Additional Requirements:

Unofficial copies of transcripts are required along with the application.
Available and reliable transportation for work-related duties.
Valid Texas drivers license and ability to travel to assigned work locations including remote sites as required by the position.
Candidates must complete a clerical skills test and achieve a minimum typing speed of 80% aptitude 30 WPM with at least 80% accuracy

Knowledge Skills & Abilities

Advanced knowledge of administration including system tools procedures monitoring maintenance patching backup recovery and incident response practices
Network infrastructure concepts and support practices including switching routing firewalls wireless systems telephony and IP-based video or media solutions
User account administration identity management access control permissions management cybersecurity principles and related security requirements
Help desk field support and enterprise technology support practices including ticketing prioritization escalation user support hardware software operating systems peripherals and enterprise applications
IT governance change management configuration management documentation standards audit readiness expectations compliance requirements and applicable organizational policies and procedures
Independently perform advanced systems administration network support and technical support work in accordance with established policies procedures standards and supervisory direction
Analyze technical issues determine appropriate corrective action resolve routine to moderately complex matters and escalate issues based on complexity urgency risk authority and business impact
Apply cybersecurity access control network IT governance and operational standards consistently while maintaining confidentiality of sensitive user system security and operational information
Provide supervisory oversight leadership coordination training and technical guidance to help desk and field support staff including assigning work monitoring progress supporting performance expectations and promoting timely resolution of service requests
Work professionally with employees management vendors and IT personnel across enterprise and remote locations while supporting operational continuity and user service needs
Adapt to changing technology needs maintain accurate and timely documentation exercise sound judgment and accountability
Ability to maintain confidentiality when dealing with sensitive information
Understand the organizational mission
Uses sound judgment and discretion to demonstrate a sense of responsibility for the success of the group
Communicate clearly and concisely both orally and in writing using appropriate English grammar and syntax
Advanced skill in utilizing a personal computer and associated software programs with advanced knowledge in MS Office Suite (Word Excel PowerPoint Outlook)
Ability to use personal mobile devices for our Multifactor Authentication process.

Preferences

Experience:

Public sector library government enterprise or multi-site technology support experience. (preferred)
Experience with IT governance audit readiness Network Address Translation cybersecurity compliance Palo Alto Next Generation Firewall Active Directory Dynamic Host Configuration Protocol Domain Name System vendor coordination SolarWinds and enterprise technology service delivery. (preferred)

Language:

Bilingual (preferred)

Certifications:

Relevant professional certification such as CompTIA Network Security Server Cisco CCNA Microsoft ITIL or other certification related to systems administration network administration cybersecurity or IT service management.(preferred)

General Information

the above link to the HRRM Clerical Skills Test registration page

Click on Apply to submit your request for testing

You will receive a test invitation and instructions via e-mail within 48 hours

You will have no more than 5 calendar days to access and complete testing

Your score will be automatically uploaded to your application

The test may be taken once every 30 days

Most recent test scores are retained for up to 6 months

Position Type and Typical Hours of Work:

Full-Time Regular 40 hours a week
Work is primarily performed in an office environment with extended periods of computer use. Occasional travel to branch locations or meetings may be required. The position is generally scheduled Monday through Friday. May require attendance at evening meetings or off-site meetings.

Work Environment and Physical Demands:

Driving: Available and reliable transportation for work-related duties
Office Equipment: Daily use of a computer keyboard copier scanner printer calculator phone (desk and cell). Daily use of software programs including Microsoft Office Suite Outlook Word Excel and GPS.
Physical Activities: Sits for long periods; light physical activity that may include walking sitting standing stooping bending reaching lifting and carrying
Lifting: Ability to lift carry and exert up to 25 pounds. Occasionally lifts carries and exerts up to 40 pounds
Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones communicate conversation and respond to verbal inquiries.
Exposure to Environmental Conditions: The position generally works in an office setting with overhead lighting and long periods of screen time.

Reporting Relationships: