MSP Help Desk Tech

At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond basic troubleshooting can work tickets independently and understands the pace priorities and professionalism required in an MSP environment.

You will support multiple client environments deliver responsive technical assistance and serve as a key contributor to client satisfaction and service quality.

We are currently hiring for a 4x10-hour shift schedule which includes some weekend days and Mondays with the opportunity to adjust shifts on an 8-week rotation. This schedule offers flexibility along with the potential to earn a weekend shift differential in addition to the starting pay.

RESPONSIBILITIES:

• Provide Tier 2 technical support for multiple business clients in an MSP setting.

• Troubleshoot and resolve issues related to Windows operating systems Microsoft 365 hardware printers peripherals and line-of-business applications.

• Perform basic network troubleshooting (DNS DHCP connectivity VPN Wi-Fi).

• Use remote management and remote desktop tools to efficiently diagnose and resolve issues.

• Accurately triage prioritize and manage tickets based on urgency business impact SLAs and scope.

• Escalate complex or infrastructure-level issues appropriately while remaining engaged through resolution.

• Communicate clearly and professionally with clients via phone email and chat setting expectations and provide status updates.

• Document resolutions procedures and known issues to support knowledge sharing and continuous improvement.

• Follow MSP best practices security standards and documentation requirements.

• Resolve most tickets in-office via remote tools but travel to customer site is required if needed.

EDUCATION/EXPERIENCE:

• 25 years of experience in a help desk service desk or IT support role preferably in an MSP or multi-client environment.

• Hands-on experience supporting business users in fast-paced ticket-driven environments.

• Working knowledge of Windows 10/11 and Windows Server basics Microsoft 365 (Outlook Teams OneDrive SharePoint fundamentals) Common hardware printers and peripherals

• Associate or bachelors degree in information technology Computer Science or a related field or equivalent professional experience.

• Industry certifications such as CompTIA A/Network Microsoft or similar.

SKILLS / KNOWLEDGE / ABILITIES:

• Strong troubleshooting and analytical skills with the ability to resolve most issues independently.

• Excellent customer service mindset with confidence supporting non-technical users.

• Ability to communicate effectively at both the technical and business-user level.

• Strong time management and organizational skills in a multi-client high-volume environment.

• Ability to adapt quickly stay approachable under pressure and manage shifting priorities.

• Team-oriented and dependable with a strong sense of ownership and follow-through.

• Detail-oriented with consistent and accurate documentation habits.

• Ability to pass a fingerprint-based background check.

REQUIREMENTS:

• Remain stationary for extended periods

• Ability to communicate information

• Ability to bend kneel and stand

• Ability to operate a computer

• Ability to operate hand tools and equipment

• Possess/maintain a Valid Drivers License

• Travel requirement

• Ability to pass aFingerprint Based Background Check

People are our passion. At ALLO we dont treat you like a number. Youre a human being.

Get ready to plug into the perks at ALLO:

• Free internet You bet. Plus awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .

ALLO is a Drug Free and Tobacco Free Workplace.