Front Desk Receptionist

Job Description:

The Front Desk Receptionist at 111 Sign Inc will manage the front office greet customers and visitors handle incoming calls and inquiries and provide administrative support to ensure smooth daily operations. This role requires excellent communication skills a customer-first attitude and strong organizational habits.

• Greet and welcome customers vendors and visitors in a warm professional manner
• Answer screen and direct incoming phone calls; take accurate messages when needed
• Respond to walk-in and phone inquiries about services pricing and order status
• Receive customer files artwork and materials for print jobs and route them to the appropriate department
• Process incoming and outgoing mail packages and deliveries
• Schedule appointments and maintain the front office calendar
• Assist with order intake data entry and updating customer records in the shop management system
• Handle customer payments invoices and receipts as needed
• Maintain a clean organized and professional front office and waiting area
• Order and maintain office supplies and inventory
• Provide general administrative support to management and other departments (filing copying correspondence)
• Assist with special projects and other duties as assigned

• High school diploma or equivalent required
• 1 years of experience in a receptionist front desk or customer service role preferred
• Excellent verbal and written communication skills
• Friendly professional demeanor with strong customer service orientation
• Highly organized with strong attention to detail and multitasking ability
• Proficiency with Microsoft Office/Google Workspace; basic computer and data entry skills
• Ability to handle a busy multi-line phone system
• Bilingual (English/Spanish) a plus
• Print or graphics industry experience a plus but not required

Required Skills:

Microsoft Office