Modern Chief Information Officer (mCIO)

Location: Missoula MT (Hybrid: Office Remote and Client Sites)

Employment Type: Full-Time Salaried

• Salary: $70000$90000 DOE
• Benefits: Health Dental Vision 401(k) Paid Time Off Professional Development Opportunities
• Flexibility: Hybrid work environment (office remote client sites)
• Travel/License Required: Yes
• Work Schedule: 8am-5pm (M-F)

About Us

At First Call Computer Solutions we work with Montana businesses non-profits towns and schools that want to grow and modernize while keeping their Montana lifestyle intact.

At First Call youll find a place to grow contribute and be yourself while helping Montana organizations operate better protect what matters and thrive in an ever-changing world.

Were not your average MSP. We are doing IT (so much) but also have Cybersecurity Compliance Digital Marketing AI and Unified Communications services.

Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.

The Role

mCIO serves as a strategic advisor facilitator and relationship leader for assigned clients. Youll work with clients to uncover needs pains opportunities and translate them into clear solutions that deliver business outcomes. Youll work in our MSP IT practice but collaborate across Cybersecurity Compliance Marketing AI and UC to bring the right team members expertise and services to the table at the right time.

What Youll Do

• Clarify Business & Organizational Priorities Ask the right questions about customers to understand what an organization is really trying to accomplish.
• Manage Outcomes & Accountability Translate strategy into objectives track progress and keep stakeholders aligned.
• Facilitate Communication & Collaboration Bring people together; reframe issues; and keep discussions focused on productive solutions and outcomes.
• Consultative Selling Build trust uncover pain frame solution concepts discuss money and guide decision criteria toward win-win outcomes.
• Drive high level IT outcomes as key member of our MSP delivery team.
• Work collaboratively with other service practices: Cybersecurity/Compliance Digital Marketing Professional Services AI to drive business outcomes.
• Explain Offerings Clearly Articulate the business value of Microsoft 365 Unified Communications cloud and other core solutions.
• Use Core Tools Effectively Communicate clearly simplify complexity and leverage PSA/CRM Microsoft 365 Teams Outlook PowerPoint Excel quoting and AI tools.
• Leverage Sales Engineers and Subject Matter Experts to provide clients with the expertise and specifics of the solutions our clients need.
• Live our values (and yours)

What Were Looking For

• Proven experience in advisory consulting or leadership roles.
• Experience facilitating stakeholder discussions and guiding outcomes.
• Skilled in consultative selling and executive communication
• Business understanding of IT operations cybersecurity frameworks compliance marketing maturity AI adoption and UC
• Proficiency with Microsoft 365 Teams Outlook PSA/CRM quoting and AI-enabled tools.
• Bachelors degree in business IT Management or related field (other education or professional development in IT cybersecurity compliance marketing or AI preferred).

Why Join First Call

• Be part of a company redefining what it means to be an MSP.
• Work with a team that values clarity accountability and measurable outcomes.
• Help Montana organizations thrive in a world of technology compliance and nonstop change.
• Grow your career in a role designed for the next decade not the last one.