Membership Coordinator

Organization: Kansas Dental Association KDA
Title: Membership Coordinator
Job Classification: Part-Time 28-30 hours per week
Pay Range: $22 per hour; as based on experience
Work Schedule: Regular business hours and as needed
Reporting Relationship: Executive Director
Location: onsite office; Topeka KS

Primary Accountabilities:

The Membership Coordinator is responsible for supporting the growth engagement retention and overall satisfaction of members of the Kansas Dental Association. This position serves as a primary point of contact for member services and plays a key role in membership recruitment database management communications event support and member engagement initiatives.

The ideal candidate is highly organized customer-service oriented detail-focused and passionate about supporting the dental profession and organized dentistry.

Major Duties:

Membership Services & Engagement

• Serves as the primary contact for member inquiries and provide exceptional customer service to dentists dental students hygienists and other members.
• Processes membership applications renewals reinstatements and updates accurately and timely.
• Maintains member records and ensures data integrity within the association management system (AMS) or database (Fonteva/Salesforce).
• Assists with implementation of membership recruitment and retention campaigns.
• Coordinates outreach efforts to prospective and current members.
• Monitors membership trends and prepare membership reports and statistics.

Communications

• Assists in developing and distributing membership communications including emails newsletters welcome materials and renewal notices.
• Coordinates onboarding materials and orientation resources for new members.
• Supports social media and website updates related to membership programs and benefits.
• Promotes member benefits programs and services.

Event & Meeting Support

• Assists with planning and coordination of member events and programs dental school lunch and learns and other events as necessary.
• Coordinates membership-related activities at association meetings and events.
• Provides onsite support for meetings and member engagement activities as needed.

Administrative Support

• Prepares reports correspondence spreadsheets and presentations.
• Maintains organized electronic and physical files.
• Assists with dues billing payment processing and invoice tracking.
• Supports committees task forces and leadership groups related to membership initiatives.
• Performs other duties as assigned to support association operations.

Qualifications:

• Associates or bachelors degree preferred; equivalent work experience considered.
• Familiarity with membership-based nonprofit organizations including relevant experience in membership services customer service or administrative coordination preferred.
• Experience with association membership database systems (AMS) (Fonteva and Salesforce) preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and database/CRM systems.
• Ability to maintain confidentiality and professionalism.
• Strong interpersonal skills with the ability to build positive relationships with members volunteers and staff.
• Ability to work independently and collaboratively in a team environment.

Physical Demands:

• Ability to sit for extended periods of time.
• Ability to speak in-person or over the phone.
• Ability to read computer screens and mail for extended periods of time.
• Ability to unpack and move supplies up to twenty-five (25) pounds.
• Ability to drive an automobile.

Work Environment:

• Primarily office-based with occasional travel for statewide meetings conferences and events.
• Occasional evening or weekend work may be required during major events or membership campaigns.
• Ability to manage multiple priorities in a fast-paced professional environment.

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Excellent benefits package including: Eight paid holidays/year paid vacation and sick leave health insurance dental and vision benefit short term disability insurance life insurance retirement contribution and 401K match.