Manager, Technical Training

About The Role

The Defense Mission and Health Solutions team Benefits Claims & Integrity Solutions Operating Unit seeks a Program Training Director to support our Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS) customer delivery and be part of the leadership for CMS Consumer Information and Insurance Oversight (CCIIO) initiatives. The Program Training Director will lead the strategy development and delivery of missioncritical training solutions across a highvisibility program supporting our federal this role you will design and implement a comprehensive training ecosystem that ensures workforce readiness operational excellence and continuous improvement in alignment with program objectives and customer requirements.

As the Program Training Director you will partner closely with program leadership customer stakeholders and operational teams to identify training needs assess capability gaps and drive the execution of scalable learning solutions. You will oversee all training operationsincluding curriculum development instructional design knowledge management and performance metricsto ensure personnel and consumers are equipped with the information they need to engage effectively with program services.

What youll do:

• Develop and oversee a programwide training strategy aligned to contractual requirements customer priorities and mission outcomes.
  
• Lead the design delivery and sustainment of training curricula learning pathways and workforce development plans.
  
• Establish and manage comprehensive training programs for Eligibility Support Workers (ESWs) ensuring they are equipped to deliver accurate efficient and customerfocused eligibility and enrollment support.
  
• Develop consumerfacing education materials and training approaches that promote awareness accessibility and understanding of eligibility processes application requirements and available services.
  
• Collaborate with program managers technical leads and customer representatives to identify skill gaps and emerging needs.
  
• Establish and maintain standardized training processes documentation and governance frameworks.
  
• Implement training delivery methods including instructorled virtual blended learning and selfpaced modules.
  
• Track and report training performance metrics certification compliance knowledge retention and workforce readiness.
  
• Ensure training content remains current accurate and responsive to operational changes policy updates and system enhancements.
  
• Manage and develop a multidisciplinary training staff including instructional designers trainers and SMEs.
  
• Support proposal efforts contract modifications and customer engagements related to training scope and requirements.
  
• Drive continuous improvement across all training functions through feedback loops quality assessments and lessons learned.

Required Qualifications:

• 10 years of experience in training program management instructional development or workforce development leadership.
  
• Experience supporting federal state or largescale public sector programs.
  
• Strong understanding of adult learning principles curriculum design and training technologies.
  
• Proven ability to lead teams and manage training operations at scale.
  
• Excellent communication stakeholder engagement and problemsolving skills.

• US Citizen and the ability to obtain a Public Trust clearance.

Preferred Qualifications:

• Active public trust clearance
• Bachelors degree in Education Instructional Design Business or related field; or equivalent experience.
• Masters degree in a relevant field.
  
• Experience in human services eligibility operations or programs or call center environments.
  
• Familiarity with compliancedriven training frameworks and servicecentered customer programs.
  
• Experience implementing modern learning platforms and datadriven training metrics.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.