Manager

Workforce Service Manager for thePacific NW

Job Type:Full-time

Salary:$100000 $120000 per year performance bonus

Job Description

Workforce Services (WFS) is a growing fleet maintenance company operating 17 shop-based service locations across 5 regions. We keep fleets running for customers who depend on us and were looking for a Service Manager to run a region like they own it.

The Service Manager owns the day-to-day operations and P&L of 4-8 assigned shop locations. Youll lead a team of 10-25 technicians Service Writers and Lead Techs and youll be the face of WFS at every site you manage. You report to the Field Operations Manager (or directly to the President while that role is being filled).

This is a hands-on leadership role. Youll be on the shop floor in the work orders in the customer conversations and in the 1-on-1s not behind a desk reading reports.

What Youll Do

• Own regional P&L across 4-8 shop locations hit revenue and gross profit targets
• Drive technician productivity to 100% across every tech every week
• Manage production scheduling work order flow parts availability and cycle time
• Recruithire develop and retain technicians and Service Writers
• Be the point person on customer relationships and escalations across your region
• Enforce safety and OSHA compliance non-negotiable regardless of production pressure
• Coach Lead Techs and Service Writers; build a team that delivers without you in the room
• Report weekly to the Operations Manager on KPIs headcount customer issues and safety
• Partner with Recruiting Billing and HR to keep the region running smoothly

What We Measure

• Technician productivity (target: 100%)
• Regional gross profit margin vs. target
• Comeback / warranty rate (target: less than 3%)
• Customer satisfaction scores
• Safety incidents (OSHA recordable target: 0)
• Open positions aging (target: less than 14 days)
• Technician retention

What You Bring

Required:

• 3 years managing a shop or service operation (fleet automotive heavy equipment GSE or comparable)
• Demonstrated P&L ownership youve owned revenue margin and headcount numbers and hit them
• Direct experience leading technicians scheduling coaching hiring holding accountable
• Multi-site or high-volume management experience
• Customer relationship skills youve handled escalations without losing the relationship or the margin
• Safety mindset with specific examples of enforcing safety over production pressure
• Comfort with shop technology work order systems timekeeping parts ordering
• Valid drivers license and ability to travel between sites within the region

Preferred:

• Fleet maintenance heavy-duty truck/trailer or GSE (ground support equipment) background
• ASE certifications or hands-on technician experience
• Experience with flat-rate or productivity-based compensation systems
• Familiarity with workforce management and shop management software
• Bilingual (English/Spanish)

Who You Are

• You walk the shop floor before you read the report
• You hold people accountable without micromanaging
• You develop people your techs and writers get better because of you
• Youre honest even when its uncomfortable
• You dont make excuses you own results and fix whats broken
• You care about the people doing the work not just the work getting done

Compensation and Benefits

Pay: $100000 $120000 per year (based on experience and region)
Bonus: Up to 1020% of base salary tied to regional KPIs

Benefits: 401(k); Health dental vision insurance; Paid time off; Company phone; Mileage reimbursement for inter-site travel.

About Our Culture

At WFS we operate by four core values:

1. Always Do the Right Thing We act with honesty and consistency even when no ones watching. We choose whats right over whats easy.
2. Own Your Work We follow through. We keep our word meet commitments and take responsibility for results no excuses.
3. Put People First We look out for each other and our customers. We listen respect and act with empathy because relationships drive results.

Were building a unified scalable fleet maintenance powerhouse and we need leaders who deliver results with integrity and develop the people who get them there.

How to Apply

Apply through Indeed or send your resume a brief note tell us about a region branch or shop you ran what you owned what you hit and the team you built.