Manager I, Security

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 Hr NIGHTS

Provides specific security managerial oversight of a departmental shift or location the incumbent also performs diversified administrative and operational tasks of a responsible and discretionary nature to ensure effective and efficient 24-hour a day security operations for healthcare facilities.

Supervises operational personnel assures appropriate security response proper follow-up occurs on all incidents and that all documentation is accurate and complete.

Participates in the formulation and implementation of departmental strategic planning coordinates the implementation of specified operational initiatives participates in the annual preparation of the department budget and ensures that hospital employees visitors and patients heed hospital policies and practices relating to security issues assesses monitors and ensures that departmental training for departmental training of operational staff is completed.

Responsible for monitoring certain building management and life safety functions and works collaboratively with key departments to ensure that the physical environment of facilities is maintained according to hospital standards and lease requirements.

Participates in interviewing and hiring process for operational staff; provides orientation to new employees; evaluates capability performance efficiency and appearance of staff on a routine basis completing formal performance evaluations annually.

Assesses and participates in the training needs of operational staff; conducts training sessions in a workshop/classroom setting.

Works with department management team in its total quality management efforts in order to improve services enhance productivity and support to the hospital community.

Serves as member of departmental Senior Management Team.

Participates in departmental goal setting policy and program development and long and short term objectives.

Coordinates departmental and hospital-wide projects committees and initiatives.

Serves as liaison to hospital departments and/or organizations providing such services including but not limited to problem resolution customer service functions special parking needs and maintains working relationship with landlord representatives to assist in resolving building issues/concerns

Ensures that required departmental hospital JCAHO OSHA CMS and other safety standards are adhered to by assisting with problem resolution.

Conducts both security surveys and risk assessments of facilities and individual department areas.

EducationBachelors Degree Criminal Justice preferredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsBasic Life Support BLS Certification - Data Conversion - Various Issuers preferred Supervisory Certification CHSS - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferredExperiencesupervisory experience in operations environment 8-10 years required experience in hospital security/police emergency medical or customer services 3-5 years preferredKnowledge Skills and Abilities- Strong interpersonal and communication and customer service skills. Recognize acknowledge respect and effectively interact with people establish positive relationships and gain the trust and respect of others. - Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. - Strong problem solving skills. - Critical and analytical thinking good judgment prioritizing industrious and creative resolutions for positive outcomes. - Customer service skills; accessible energetic concerned empathetic positive attitude collaborative and flexible. - Displays positive image tact and diplomacy active listener articulate. - Demonstrates the understanding of community policing risk analysis and crime prevention concepts and practices. - Able to lead and develop others.

40 hr NIGHT position

Onsite

15 Parkman Street

40

Regular

Night (United States of America)

Pay Range

$86611.20 - $126027.20/Annual

Grade

8

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework