Manager, Guest Experience

Job summary:

At Integrity we believe that every guest interaction is an opportunity to create a lasting impression. Were looking for a Manager of Guest Experience who is passionate about hospitality thrives in a dynamic environment and is excited to elevate every guest touchpoint. Hospitality is more than a service function its a reflection of who we are and how we make people feel.

In this role you will own the strategy standards and daily excellence of hospitality operations ensuring that every guest from first-time visitors to executive leaders experiences Integritys culture care and attention to detail. You will lead and develop the hospitality team establish consistent service standards and partner crossfunctionally to ensure hospitality supports business priorities culture moments and highprofile engagements.

This role balances handson leadership with operational and strategic ownership setting the tone for hospitality excellence across all guest touchpoints.

Lets talk job responsibilities:

• Hospitality Strategy & Experience Ownership
  • Define and continuously elevate Integritys hospitality and guest experience standards.
  • Own the endtoend guest journey ensuring experiences are welcoming seamless and consistent.
  • Serve as the escalation point for complex or highvisibility hospitality needs.
  • Partner with Culture Events Facilities and Executive teams to align hospitality with broader initiatives.
• Executive & High- Profile Guest Experience
  • Oversee and support VIP executive-level and red carpet meetings including Board sessions and MBRs.
  • Ensure elevated logistics for highimpact engagements (room preparation catering flow gifting parting moments).
  • Coach the team on anticipatory service and whiteglove hospitality expectations.
• Operational Management & Readiness
  • Own daily hospitality operations including meeting space readiness supply standards and service coverage.
  • Oversee catering operations vendor partnerships and ordering cadence.
  • Build scalable processes that allow hospitality excellence to function consistently.
  • Ensure alignment with safety security and reception protocols.
• People Leadership & Team Development
  • Lead coach and develop the hospitality and guest experience team.
  • Set clear expectations around service standards professionalism and accountability.
  • Own onboarding and training for hospitality team members reinforcing culture and experience expectations.
  • Provide ongoing feedback performance development and recognition.
  • Act as a point of leadership visibility for the team modeling hospitality behaviors daily.
• Process Governance & Continuous Improvement
  • Establish standard operating procedures for hospitality workflows.
  • Identify opportunities to improve efficiency guest satisfaction and cost stewardship.
  • Track trends feedback and operational insights to inform future enhancements.
  • Ensure hospitality practices are scalable sustainable and aligned with organizational growth.

Your experience and skills:

• 2-4 years of experience in hospitality guest services or experience-focused roles (corporate luxury events or tourism preferred).
• Demonstrated experience leading or coaching teams in a service-oriented environment.
• Strong executive presence with a guest-first solutions-oriented mindset.
• Exceptional communication judgment and attention to detail.
• Ability to balance hands-on execution with strategic thinking and process ownership.
• Comfortable operating in fast-paced environments requiring flexibility and discretion.
• Experience supporting executive or high-profile engagements preferred.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.