Manager, DevOps

Job Title: Manager DevOps

Reports To: Senior Director Engineering

FLSA Status: Exempt

Department: IT

JOB SUMMARY: Responsible for leading the design implementation and operation of the organizations cloud infrastructure platform services and DevOps practices. This role oversees infrastructure reliability security automation and cloud cost optimization while supporting the delivery of scalable secure and highly available technology solutions. The Manager DevOps leads and develops a team of DevOps engineers and partners closely with Engineering Security and Product teams to support business and technology objectives.

ESSENTIAL JOB FUNCTIONS:

• Leadership and Strategy:
  • Lead mentor and grow a team of DevOps/platform engineers
  • Define and drive the infrastructure roadmap aligned with product and engineering goals
  • Establish and enforce DevOps best practices standards and operational runbooks
  • Partner closely with software engineering security and product teams
• Hands-On Engineering:
  • Architect deploy and manage Kubernetes (K8s) clusters across AWS (kOps EKS) and GCP (GKE)
  • Manage and optimize Apache Kafka infrastructure for event-driven and streaming workloads
  • Implement and maintain Infrastructure as Code (IaC) using Terraform Helm or similar tools
  • Actively contribute to infrastructure code configurations and automation not just reviews
• Networking and Security:
  • Design and manage cloud networking including VPCs subnets peering Transit Gateway etc
  • Configure and maintain load balancers API gateways DNS and TLS/SSL certificate management
  • Implement zero-trust networking principles and enforce least-privilege access controls
  • Collaborate with security teams to ensure compliance with fintech regulatory requirements (SOC 2 PCI-DSS etc.)
  • Manage firewalls WAFs and network security groups across cloud environments
• Cloud Cost Optimization:
  • Own cloud cost visibility budgeting and optimization across AWS and GCP
  • Identify and eliminate wasteful spend through rightsizing reserved instances and autoscaling strategies

MINIMUM QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge skill and/or ability required.

• 7 years of experience in DevOps Site Reliability Engineering or infrastructure roles
• 2 years in a leadership or management capacity with direct reports
• Proven hands-on experience this role requires someone who still codes and builds not just manages
• Deep expertise with Kubernetes (K8s) including cluster management RBAC & autoscaling
• Strong experience with AWS (EKS EC2 RDS S3 IAM VPC Route 53 etc.)
• Solid experience with GCP (GKE Cloud Run BigQuery Cloud Networking IAM)
• Hands-on experience managing Apache Kafka clusters and streaming infrastructure
• Strong networking fundamentals TCP/IP DNS HTTP/S load balancing VPN VPC peering and service mesh
• Proficiency with Infrastructure as Code tools such as Terraform or CloudFormation
• Demonstrated success in cloud cost optimization with measurable results
• Scripting and automation skills in Python Bash or Go
• Strong understanding of security best practices in cloud-native environments

PREFERRED QUALIFICATIONS:

• Knowledge of FinOps practices and frameworks. (We currently use DoIt for Finops)
• Knowledge of observability tools (e.g. Grafana Prometheus)
• Experience with GitLab features including security dashboards and CI/CD configurations.
• Prior experience migrating from Atlassian tooling (Bitbucket Bamboo) to GitLab in an enterprise environment
• Fintech Domain Experience:
  • Familiarity with loan origination systems (LOS)
  • Experience working with loan servicing platforms (e.g. Loanpro)
  • Understanding of end-to-end lending workflows including application intake underwriting decisioning funding and post-close processes
  • Knowledge of consumer lending products such as personal loans auto loans mortgages or lines of credit
  • Awareness of regulatory and compliance requirements in lending (e.g. TILA RESPA ECOA HMDA)
  • Experience integrating with credit bureaus (Equifax Experian TransUnion) or third-party data providers for identity verification and risk decisioning

COMPETENCIES:

• Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers.
• Technical Leadership: Provides technical direction and guidance for infrastructure cloud platforms and DevOps practices. Makes sound technical decisions that support scalability reliability security and business objectives.
• People Leadership & Development: Builds develops and motivates high-performing teams through coaching mentoring performance management and talent development.
• Operational Excellence: Establishes and maintains processes standards and controls that drive system reliability availability performance security and continuous improvement.
• Execution & Results Orientation: Effectively prioritizes work manages resources and drives the successful delivery of infrastructure and platform initiatives while balancing speed quality and operational risk.
• Automation & Continuous Improvement: Promotes automation efficiency and innovation through the adoption of DevOps best practices infrastructure as code and continuous integration and deployment methodologies.
• Cross-Functional Collaboration: Partners effectively with Engineering Product Security and business stakeholders to align priorities resolve issues and achieve organizational goals.
• Business & Financial Acumen: Understands the business impact of technology decisions and effectively manages cloud resources vendor relationships and infrastructure investments to optimize cost and value.

SUPERVISORY RESPONSIBILITY
This position is responsible for the direct supervision a designated group of software developers.

PHYSICAL DEMANDS

While performing the duties of this job the employee is regularly required to stand walk reach and sit for a minimum of 8 hours with or without reasonable accommodation. The employee is required to use hands to finger handle or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds.

WORK ENVIRONMENT
While performing the logistics duties of this job the employee is frequently exposed to moderate noises such as computers printers and other light traffic noise in an office setting.

This role is in-office. Remote work may be performed from a pre-approved location as arranged and scheduled by team management and approved by department leadership.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change or be supplemented at any time with or without notice.

Required Experience:

Manager