Manager, Americas Marketing, Customer Trust External Relations

The Customer Trust External Relations (CTXR) organization works to ensure the public understands the actions Amazon takes to maintain a trustworthy shopping experiencefor customers brands and selling partners around the world.

Were looking for a marketing manager to lead the Americas marketing team within CTXR. This is a people-first leadership role for someone who knows how to build develop and manage a high-performing team in a fast-paced content-forward environment. Youll bring experience leading teams that produce a high volume of editorial and event-driven workand youll know how to keep that work moving without sacrificing quality or strategic focus.

In this role youll set the direction for marketing programs across the Americas region working closely with communications policy and program teams to ensure our external content reflects the reality of Amazons approach to customer trust. Your team is responsible for producing articles reports social content event programming and other materials that help influential audiencesincluding policymakers regulators media brands and consumer advocacy groupsunderstand and engage with Amazons work.

The right candidate is a strong people leader who can coach a team through high-volume production cycles build a culture of editorial excellence and bring a clear strategic point of view to how we tell our story across channels and events.


Key job responsibilities
Lead develop and retain a team of marketing professionals responsible for content production and event execution across CTXR programs in the Americas
Set team priorities and manage capacity ensuring the team can deliver high-quality work across a sustained volume of content and events
Coach team members through feedback career development conversations and day-to-day guidancebuilding a culture of accountability growth and marketing excellence
Serve as the primary point of contact for stakeholders across CTXR and Amazon on Americas marketing programs
Track and report on team output content performance and event outcomesusing data to inform strategy and resource decisions
Represent the Americas marketing team in cross-functional planning leadership reviews and stakeholder conversations

- 6 years of professional non-internship marketing experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience driving direction and alignment with cross-functional teams

- Experience using SQL to pull data and metrics to deliver reports
- Experience with basic HTML website management and content management systems (CMS)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 142000.00 - 192000.00 USD annually